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The Last Word Comment


In the face of the floods


When faced with a series of flood crises for individuals and businesses, credit management was able to put itself at the heart of the solution


Darren Allardyce Credit manager, Adler & Allan darren.allardyce@adlerandallan.co.uk


The Christmas period has been a wet one for many people, with thousands of homes and businesses in the North of England sadly affected by flooding. Despite the holiday season, we have been


on call to help a number of office buildings, forecourts, retail outlets and other business clients minimise the devastation and get back up and running as quickly as possible.


Weighing the balance To ensure such emergency trade is protected while providing a speedy, sensitive, response to clients is a balancing act, operating in an industry where emphasis can be placed on the duty of care to customers with secondary thought on risk, account administration or even how one receives payment. To support the business, a personal


approach is vital and the credit control team always stays close to the depot network to assist as early as possible, ensuring the know-your-customer policy, terms and limits are agreed, communicated and adhered to – even though work may have already commenced!


Practical credit control Practically, while technology is utilised to provide risk opinions across the company, an out-of-hours credit-checking service was established to assist the operations teams and give them the financial comfort they need, especially during such challenging and dynamic conditions.


50 www.CCRMagazine.co.uk Credit control will get into the mix early


to identify whether insurers and loss adjusters are involved and work with them to create billing accounts accurately, making sure there are no on-going queries on larger projects and, ultimately, expedite payments. Operationally, the primary task was to


access and clean the sites as soon as possible as well as supplying additional protection to customers where required. To give a greater assistance to the


operations team, the credit manager placed himself at the Manchester depot where the majority of the work was going through. This enabled immediate on-the-spot credit decisions and advice, which was invaluable given the urgency and frequency of requests.


An out-of-hours credit- checking service was established to assist the operations teams and give them the financial comfort they need, especially during such challenging and dynamic conditions


Conclusion Alongside the Business Emergency Resilience Group, we will be supporting UK small and medium-sized enterprises, helping them better plan for future flooding, including assessing flood risk, defending against flood waters and having the correct plans and procedures in place to minimise unavoidable disasters. Now that the storms are subsiding and


jobs are coming to completion, the credit team still supplies active assistance to the business, chasing up confirmation that all relevant data for billing has been collected, alongside giving advice on how best to invoice. CCR


February 2016


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