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The Analysis Contents


Contents


The Analysis Editor’s Letter


News & Opinions


CSA: Silent calls legislation Robust future for asset finance Mobile telephony and collections


In Focus


Master data in accounts receivables A future for the construction sector Successful export credit management Expert manual underwriting


The reality of banking standards A contact centre revolution


Swapping roles for fresh insight


Sharing of global collections knowledge ‘Learn to listen’


Skip tracing in Pakistan The future of a changing industry


Editor Stephen Kiely 6 Rosedale Cottages, Turkey Cock Lane, Stanway, Colchester, Essex CO3 8NA Tel: 07766 416693 E-mail: stephen@ccrmagazine.co.uk


Reporter Ian Willcox Tel: 07951 262848 E-mail: ian@ccrmagazine.co.uk


Group Production Director Angela Willcox-Kiely Tel: 07920 715047 E-mail: angela@ccrmagazine.co.uk


Illustrations & Images Dreamstime.com


February 2016


3-13 3


6-10 11 12 13


14-42 14 16 17 18


19 22


30 31 33 34 35


The Russian financial crisis Simplicity in risk teams


Gamification in credit scoring Covering the cost of credit


CCR2


Collections Technology Social media as a collections tool Delivering an agile approach Deceased account management Trust but verify


In Reference CCRDirectory


Appointments & Updates The Last Word


In the face of the floods


Sales Director Gary Lucas Tel: 07785 268404 E-mail: gary@ccrmagazine.co.uk


Subscriptions and Delegate Sales Alison Lucas Tel: 01702 341948 E-mail: alison@ccrmagazine.co.uk


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Total average net circulation 10,050 1 July 2014 to 30 June 2015


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23 24


25 26 28


43-49 43 47


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