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EDITOR’S LETTER


We hope you enjoy reading this latest issue of The Retail Bulletin’s Future of Retail digital supplement.


While this edition is aimed primarily at fi nance executives, we are sure there will be lots to interest other readers, particularly those with responsibility for areas such as ecommerce, business development, operations and HR.


With this issue being published in the week that Article 50 is triggered, Brexit is top of mind and our contributors have given their own take on how retailers can be best prepared for one of the biggest events in the history of the UK. Other topics include customer service, loyalty and engagement, digital transformation, innovation, the supply chain, the impact of the Living Wage and much more.


In addition, you will fi nd interviews with leading fi nance directors and chief fi nancial offi cers from Harvey Nichols, Cook Foods and Chapel Down who talk about their roles as strategic decision makers and how their actions impact performance. And we also bring you up-to-date with some of the latest research on the retail sector. Happy reading!


Angela Beevers Editorial project manager


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