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TOP TRAVEL AGENCY WALES


TTG news reporter Tom Parry hit the road with Olympic Holidays t in Cardiff, sample some splendid Welsh Cakes and say “bore da”


than the company average – from more than 115 reviews over the last two years. Chepstowian’s can often catch Simon tending to the town’s flowerbeds as part of a community scheme or inviting local primary school classes in the store to learn about the world. The team also make regular use of its local facilities and host supplier events at Chepstow Racecourse.


.MILES MORGAN TRAVEL, CHEPSTOW


After a game (impromptu) of Marco Polo in a Cardiff carpark with Olympic Holidays’ Sandra Bolton, we hit the Welsh roads bound for Chepstow where our first visit awaits. Opened in 2012, the town’s Miles Morgan store is a closely-knit operation with a team of just three, headed up by manager Simon De Burgh and agents Mandy Shilling and Jane Tuck. What the shop may lack in people


power it more than makes up for in experience – with the trio boasting a combined 80 years in travel. According to Simon, the team’s reputation and values lie not in the hard sell but in forging a “genuine relationship” with customers. Clear evidence of its mantra can be seen in the shop’s 100% Feefo rating – higher


.CARTWRIGHT TRAVEL/PASSION FOR CRUISES, RHIWBINA


Early morning sightseeing in Cardiff done (stadium, tick. Castle, tick) we find ourselves in the suburb of Rhiwbina, chinwagging with the team of Cartwright Travel and Passion for Cruises about the state of Welsh rugby. Founded by Steve Cartwright in 2002, the agency launched “Passion,” its solo cruising specialist business, after Steve Philippou came onboard as sales director in 2012 and the pair, who form a likeable double act, joke how they “thrashed out” their business plan. Passion now accounts for around 80% of overall business. The agency is very much a family affair with Luke Cartwright, and Flora Philippou who joined last year, giving the business “a new lease of life”, their dads


From left: Cartwight Travel’s Steve Cartwright, Luke Cartwright and Steve Philippou


believe, after taking on the running of the company’s social media and recently-launched blog among their duties. Since being named Wales’s Top Agency last year in the TTG Top 50, the business has boosted its customer database of single cruise passengers by 3,000, launched an Instagram account boasting more than 4,000 followers and showcased its capabilities with advertorials on national news website, Wales Online. It has even been responsible for a marriage between two of its solo


travellers who fell in love on a cruise it had booked them on.


.OCKY WHITE TRAVEL, HAVERFORDWEST


With the aid of Sandra’s trusty TomTom (other brands of satnav are available) we arrive in Haverfordwest to pay a call at Ocky White Travel, which has obliged the west Wales town’s travel needs for more than 50 years. We listen intently as director Mark White regales us with the story


Miles Morgan Travel Chepstow’s Simon De Burgh with Mandy Shilling 24


The Ocky White Travel team and Sandra Bolton (second right) TOP 50 TRAVEL AGENCIES 2017 SHORTLIST


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