This page contains a Flash digital edition of a book.
THE LEADERBOARD Who’s the best travel seller in the UK so far this year?


Go to ttgmedia.com/mysteryshopper for profiles of former winners and to see our Mystery Shopper leaderboard.


The runners up 2nd


Oasis Travel 28-30 Railway Street, Lisburn


On entering the store, I was greeted immediately by a very friendly consultant who asked what I was looking for. They recommended the Christmas markets in Krakow and Berlin because they were so popular. When I asked them for their personal recommendation, they picked Berlin, which they said benefited from having direct flights from Belfast. But they added I should still look through the Travel Solutions brochure for other options. The package price for Berlin was £349pp, which was well within my budget and met my requirements. But there was no real attempt to close the sale and the agent suggested I should go home and read the brochure before making a final decision.


WIN 3rd


The Co-Operative Travel 4 Antrim Street, Lisburn


4th


SuperBreak superbreak.com


This shop was brightly lit and welcoming – it was very busy which gave it a bustling atmosphere. But this meant that I had to wait for a few minutes, and I was asked to take a seat. When I told the consultant about my requirements, they immediately recommended Prague as they had visited the city several times themselves. They found a package for two priced at £667 with SuperBreak including flights from Dublin and a three-star hotel, which I felt was a good price. The agent also tried to close the sale by telling me that the price could only be held for 24 days and there was no guarantee it would not go up after that period. Both agencies demonstrated good customer service.


This website came high up the Google rankings with a very convenient direct link to the Christmas markets page, which had an easy-to-use search engine. The phone number was very prominently displayed on the page as well. But when I spoke to a consultant, they thought my name was my surname and kept calling me by the wrong name, which was frustrating. Despite this, they were friendly and found a good package to Amsterdam from Belfast International via Bristol, which was priced at £335pp – well within my budget. They also tried to close the sale by saying that the flight price could go up if I didn’t book within 24 hours. I would have been happy to book with any of these companies.


TTGhas teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf of TTGby React Surveys, and no further details or information can be disclosed. Researchers


take into consideration first impression, sales process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.


TTG On Tour Big Night Out dates Tour 4


November 14 Edinburgh November 15 Newcastle November 16 Leeds November 17 Peterborough


ttgmedia.com/on-tour To register, contact:


ttgevents@thenetwork-uk.com, 020 8742 4077


27.10.2016 35


Register now!


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64