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WHAT’S NEW?


WHAT I LEARNT THIS MONTH Liz Kentish


IVO GROUP LAUNCH


MINI SCRUBBER DRYER The team at iVo Group is excited to introduce the iVo Mini Scrubber – a compact rotary action scrubber dryer for carpets and hard floors. This versatile and maneuverable machine is now available through iVo product distributors.


Ideal for properties or projects involving both hard floor and carpet cleaning, the iVo Mini Scrubber is a real breakthrough for anyone


MITIE APPOINTS NEW SECURITY ASSURANCE


MANAGER Mitie, the facilities management company, has appointed Rachel Webb as Security Assurance Manager for its total security management business (TSM).


Rachel, who has over 15 years’ experience in military and UK Government intelligence roles, will focus on TSM’s risk consultancy offering; bringing with her a wealth of experience in crisis management, strategic intelligence planning and threat assessment and analytics.


Most recently, Rachel managed a European regional command centre for one of Mitie’s largest clients where her key responsibilities were to develop the strategic direction of the intelligence team; oversee specialist training; and coordinate crisis management,


www.tomorrowsfm.com


needing a transportable and simple- to-use scrubber dryer.


Available in both mains and li-ion battery powered versions, these small scrubbers will fit in every budget.


Available in kits with up to six different attachments, this will be a very useful tool for many cleaning companies and in-house cleaners. 550rpm brush speed means that not only is the cleaning very effective, but the iVo Mini Scrubber can be used to polish natural stone and vinyl flooring surfaces.


travel preparedness and operational readiness throughout the organisation.


Rachel commented: “I am delighted to be furthering my career within Mitie and am looking forward to expanding the portfolio of the assurance and risk team as it is key to the strategic direction of TSM. I look forward to meeting the challenges of working across Mitie’s entire portfolio as I promote the benefits of a risk-based approach to security.”


Jason Towse, Managing Director of Mitie’s total security management business added: “Rachel has already proven herself as a real asset to our team and we can’t wait for her to share her expertise with the rest of our client base. Her experience will give our clients an added layer of intelligence expertise in an ever- changing security landscape.”


www.mitie.com


Normally when I’m running a training session or workshop, the group I’m working with is eager to participate and learn. There are times however when I have one or more people in the group who either intentionally, or not, disrupt the group and the training to the detriment of everyone involved.


You can spot them as soon as they walk in; body language is the first indicator. They slouch into the room, slump in their chair and have a look of abject boredom on their face. Been there, done it, know it all. Generally this person will try to use the day to air their personal grievances about the company, the people or working conditions. Or express their cynicism about the training. If allowed, this person will kill the training session with their negativity.


A couple of ways to handle this is to tell them that what they are referring to is not why we are here today. At the same time, write the words ‘car park’ on a separate flip chart and ‘park’ their issue there for them to take up with the company at a more appropriate time.


There are many other types of disruptors and there are ways to reduce their impact on the session. But the thing that I have learnt is that it is best to set ground rules right at the start and get everyone to agree to them. That way, should problems arise with any of the ‘disruptors’, I can refer to the ground rules, open it up to the group and encourage the group to police their colleague.


TOMORROW’S FM | 09


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