Jamie Wright, Managing Director, Incentive QAS gives his guidelines to producing a spotless surface on all floors.

The best tip for achieving high performance floor cleaning is to ensure that you understand the finish and composition

of the floor before you start. This is the key to delivering the very best results, whether it is for just a daily maintenance clean or a periodic deep clean. Operation and maintenance (O&M) manuals usually contain this information and are the best place to start if they are available. Once you have worked out the nature of the floor, it is then necessary to carefully develop a work schedule for your daily and periodic cleaning tasks.

Making the right decision for the frequency of cleaning is very important. In order to obtain floor longevity, daily cleaning is always recommended. Understandably where cost constraints mean that there is a push to save by reducing the frequency of cleaning to perhaps two-or-three times per week, a daily cleaning regime may not be possible. However, in our experience this often comes back to haunt us and our clients in the long run when, for example, carpets need replacing sooner than anticipated due to increased wear and tear.

As a general rule, carpets in busy office environments with a high footfall should be vacuumed daily in the areas where there is high traffic and there should also be a wall-to- wall vacuum completed at least twice a week. This removes dirt and germs that have been transferred from the street to the office.

Also, when we are referring to carpeted office environments, we must address the issue of spillages. Whenever possible spillages must be attended to as soon as they occur





both to remove the liquid and quickly attack any staining from tannins in the spill (coffee, tea and red wine are the biggest offenders).

Hard floors, (whether vinyl, laminate, wood, tile, slate or marble) should also receive a daily maintenance clean in order to retain a bright and presentable condition as well as increase their lifespan. This daily clean should be completed using a dust control mopping system followed by a clean with everyday neutral detergent. To prevent over- wetting floors, particularly in higher footfall locations, we recommend using a flat mopping system that uses minimal liquid and allows for fast

drying of the area. For larger areas we would use a scrubber dryer.

Although the daily cleaning of hard floors is similar despite the finish, the periodic maintenance of each is very specific. The methods adopted are down to preference, desired finish and budget – but most importantly the ability to deliver the best results is down to the training of the team providing the service.

Many of the prestigious locations we provide contract cleaning for have marble reception floors, which encounter high footfall every day. On one such floor we have a very strict cleaning regime to maintain a consistently high-shine finish.

For this particular floor, we daily flat mop to remove debris then we scrub it using a pedestrian scrubber drier. Fortnightly, we attend the site out of hours to apply vitrification powder to the marble in the high footfall areas and burnish it with a natural fibre pad to restore its high glaze. On a monthly basis we do the same to all of the other areas as well as apply crystallisation maintainer via a trigger spray then burnish the floor with wire wool pads to enhance its high-glaze appearance. In addition, annually we deliver a full restoration clean to the floor to bring it back to its very best.

This deep clean entails removing scratches to areas of high traffic with diamond polishing pads to leave the surface honed. In sequence we reapply vitrification powder and crystallisation maintainer to restore a high-glaze appearance across the whole floor. This is a thorough programme, which is over and above the recommendation in the O&M manual for the floor but well worth the investment.

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