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Workplace violence


5.            violent reaction.


6. patients’ family members who are agitated and potentially violent. Include 


7. Ensure that procedures for responding to incidents of workplace violence (eg, notifying department managers or security, activating codes) are in place and that employees receive instruction on these procedures.


8.     activity and any perceived threats of violence.


9. Educate supervisors that all reports of suspicious behavior or threats by another employee must be treated seriously and thoroughly investigated. Train supervisors to recognize when an employee or patient may be experiencing behaviors related to domestic violence issues.


10. Ensure that counseling programs for employees who become victims of workplace crime or violence are in place. Should an act of violence occur at your facility—whether assault, rape, homicide or a lesser 


“Require appropriate staff members to undergo training in responding to patients’ family members who are agitated and potentially violent.”


throughout the campus, review records and statistics of crime rates in the area surrounding the healthcare facility and survey employees on their perceptions of risk.


2. Identify strengths and weaknesses and make improvements to the facility’s violence-prevention program—the Healthcare Risk Control system (HRC) issue on Violence in Healthcare Facilities includes a self- assessment questionnaire that can help.


3. Take extra security precautions in the emergency department, especially if the facility is in an area with a high crime rate or gang activity. These  screening visitors for weapons or conducting bag checks.


4. Work with the HR department to make sure it thoroughly pre-screens job applicants and establishes and follows procedures for conducting    boards of registration. If an organization has access to the National Practitioner Databank or the Healthcare Integrity and Protection Databank, check the clinician’s information, which includes professional competence and conduct.


46 | HEALTHCARE RISK MANAGEMENT REVIEW | Annual 2014


a. b. Recommending counseling and other support to patients and


 c. Reviewing the event and making changes to prevent future


occurrences. 


This list and other information can be found on the Joint Commission website at http://www.jointcommission.org/assets/1/18/SEA_45.PDF


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ABOUT BARBARA J. YOUNGBERG Barbara J. Youngberg has more than 25 years of experience in the healthcare industry focused on legal regulatory issues, risk management and patient safety concerns and internal operations in academic medical centers and complex teaching hospitals. She has joined Beecher Carlson as a consultant to the national healthcare practice. She currently works as a visiting professor and director faculty of the online programs at the Beazley Institute for Health Law and Policy at the Loyola University College of Law in Chicago. She can be contacted at: barbara.youngberg@gmail.com


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