Period before change is notified

More than 70 days None 30-70 days 13-29 days 0-12 days

£10 £20 £30

We regret that no refunds can be made until full travel documentation has been returned to us. No refunds will be made on insurance premiums. We strongly advise you to take advantage of the travel insurance described in this brochure, which includes protection against cancellation charges. If not, you must take out alternative insurance with at least an equivalent cover.


Please note – We cannot accept liability or pay compensation if we are forced to cancel, or in any way change your holiday due to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, or any other reason outside our control amounting to force majeure.

Prices – Prices are based on currency exchange rates taken from the Financial Times’ Guide to World Currencies in April 2017. Because prices are calculated months in advance we reserve the right to increase them before you book and/or apply a surcharge after you book, if the cost to us of providing your holiday increases by more than 2% because of currency fluctuations or increases in the cost of fuel. We will absorb the first 2% of any additional costs and guarantee that any surcharge will not increase the cost of your holiday by more than 10%.

Our Responsibility –When you contact us to make a booking we act as agent for the relevant carrier/hotel which will be disclosed on your documentation. We reserve the right to substitute the carrier if necessary. When we have confirmed your booking a contract exists under which we accept responsibility for the provision of all the services described in our invoice. We have taken care in choosing the hotel accommodation, other services and facilities for inclusion in the holidays we offer and have described them in this brochure in accordance with the latest information we have at the time of publication.

We accept responsibility for ensuring that all the elements of your holiday are as described in this brochure and are of a reasonable standard. We also

departure within per paying which major

Compensation passenger

accept responsibility for every service which we are contractually obliged to provide, irrespective of whether such services are provided by our own employees or agents, or by sub- contractors or suppliers. In the unlikely event that your holiday is not supplied as specified, reasonable compensation may be paid. If you or any member of your party suffers death, bodily injury or illness arising from the negligence of our employees, agents, suppliers, their sub-contractors, servants and or agents, we may accept responsibility provided that they are acting within the scope of or in the course of their employment when the accident occurred.

Liability – Friendship Travel publish this brochure and web site holidays months in advance and at the time of going to print/production all details are correct. Some services can change from time to time. If the client considers any particular facility to be vital to their holiday, they must advise Friendship Travel in writing of this no later than 4 weeks prior to departure.

Where the services in question consist of carriage by air or sea, Friendship Travel shall be entitled to limit its obligations and liabilities in the manner provided by international conventions in respect of air or sea carriers. Our liability, except in cases involving death, serious illness or injury, shall be limited to a maximum of three times the total cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to –

1) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and 2) Any relevant international convention for example the Montreal Convention in respect of air travel. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

You can ask for copies of the transport companies contractual terms, or the international conventions by writing to our offices.

Complaints – Our aim is to ensure that you have a trouble-free holiday. However, there are some aspects of your holiday which are not under our direct control. In the unlikely event that you have a problem or complaint during your holiday you must bring it to the attention of our local office/agent and/or hotelier so that

they have an opportunity to put it right at the time. If the problem is still unresolved you should contact Friendship Travel immediately to allow us the opportunity to deal with it while you are still on holiday. You must ask your host for a complaints form in resort, so this can be completed during your holiday.

If the matter cannot be resolved locally and you wish to take it up with us on return, please write to Friendship Travel within 28 days of your return from holiday. Please quote your booking reference number and give full details so we can make a thorough investigation.

Travel Arrangements – All flights are based on the scheduled services of the operators as listed. On occasions, it may be necessary to operate with alternative carriers. Such changes which are known to us will be advised at the time of booking, significant ones will

be notified to you by your travel agent as soon as possible, but will not constitute an automatic right to cancel or receive compensation.

Exclusivity –Where Friendship has exclusive use of a property, this means that normally no other paying guests are resident, but please note the hotel owner reserves the right to welcome family/friends to the property. We release unsold rooms 4 weeks prior to start date: our hoteliers are then permitted to sell those rooms to their own clients, excluding anyone with children under 12.

Cruises –We reserve the right to operate a smaller ship subject to booking levels. Weather and operational conditions may impact on sailing itineraries: the captain’s decision is final.

Inappropriate Behaviour – If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others we reserve the right at all times to cancel or terminate a holiday completely. If this situation arises, our responsibility will cease and the company will be under no obligation to cover expenses incurred and neither will we consider or acceptany claims for compensation or refunds whatsoever.

Friendship Travel Ltd, 10 Antrim Business Park, Enkalon, Antrim BT41 4LD

All calls to Friendship Travel on 0289 446 2211 are charged at normal geographic landline or mobile rates.


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