Booking Conditions

What you need to know

Travel Insurance – You must have adequate travel insurance. The European Health Insurance Card (EHIC) provides for only basic medical treatment within EU member countries and is NOT an insurance policy. Our insurance is with Columbus Direct and represents very good value. For full details of the cover provided, please refer to our website.

How to pay – Payment can be made by debit or credit card (a 2.5% charge is applied for credit card transactions) or bank transfer.

Star ratings – The star ratings we use are our own assessment, which may differ from official gradings.

Friendship Hosts – Guests always have support on holiday, typically from a Friendship Travel Host who accompanies the group throughout; occasionally from resort or on-board staff who take on the Hosting role for us. Please read the individual holiday descriptions carefully.

Booking Conditions

These booking conditions and the other information in this brochure set out the terms on which you contract with Friendship Travel Ltd and shall be governed by and constituted in accordance with English law, being subject to the Jurisdiction of the Courts of N. Ireland.

Your commitment to us

Deposit and Payment – When you make your booking you accept (including on behalf of anyone else you book) the terms of these booking conditions. You must pay a deposit of £75 for UK breaks, £175 for holidays in Europe – £300 for long haul holidays. Deposits are non-refundable and may not be transferred.If your flight carrier requires full payment at time of booking, your deposit amount will be higher A contract exists when we issue our confirmation invoice (by email or post). All monies paid to a travel agent are held by him/her on our behalf. You must pay your balance at least 10 weeks before departure. If you do not, we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us cancellation charges as set out below. If your booking is made within 10 weeks of departure then full payment must be made. All payments for flight-inclusive holidays (where Friendship Travel issues an invoice for a package that includes accommodation and flights) are fully protected and bonded by ATOL licence 6683.

Booking your own flights – Please note that we add a £30 administration fee to your invoice if you make your own flight arrangements. This makes a contribution towards the extra work involved in keeping track of your flight times and any changes. Also please note that if your independently booked flights do not dovetail with our transfer times, an additional fee of £20 per transfer is charged.

Changes by you – If you want to change any details of your booking after the verbal or written confirmation is issued you should inform us (or your travel agent), in writing by post or email. We will do our utmost to help, providing the changes are practicable and made more than 9 weeks before departure; however these changes will incur an administration fee of £30 per person and, if applicable, cancellation charges made by suppliers. If the change is made within 9 weeks of departure, this is treated as cancellation and cancellation charges will apply (see CANCELLATIONS BY YOU section below)

Amount of notice Amount of you give before cancellation fee departure

More than 70 days Deposit 29-70 days

15-28 days 0-14 days

78 !0289 446 2211

(expressed as a % of total holiday price)

60% or deposit if greater

80% or deposit if greater 100%

@ftholidays Our commitment to you

Changes or Cancellations by us – Certain holidays need minimum numbers before we can operate them and we have the right to cancel such holidays if that number is not achieved.

It is unlikely that we would have to make any changes to your holiday but we do plan the arrangements many months in advance. Sometimes changes have to be made which we reserve the right to do at any time. Most of these changes are minor, but where they are significant, we will inform you or your travel agent when you book, or if you have already booked as soon as is reasonably possible before your departure. If the change is of a major nature (e.g. involves a delay in departure or return of more than 12 hours or a change of hotel accommodation to a lesser category than originally booked or to a totally different destination) you will have a choice of the following:

a) Accepting the change of arrangements; b) Accepting another available holiday from us, at the appropriate price. c) Cancelling your holiday.

If you choose a) or b) we will pay reasonable compensation as shown. If you choose c) we will refund you all the money you have paid to us plus reasonable compensation on the scale shown opposite:


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