Feature Continued from page 23

for say, HVAC maintenance, based on technician skills, availability, and service level agreements. However, it doesn’t enable facilities managers to manage jobs which cannot be assigned to a tech without violating a rule. This approach fills white spaces or ‘availability’ within a schedule, without any automated re-scheduling or ‘re-optimisation’.

Intelligent Scheduling–Artificial Intelligence

True schedule optimisation uses artificial intelligence algorithms to efficiently and cost effectively schedule jobs using rules in conjunction with configurable parameters to minimize overall costs, maximize service delivery margins, and reduce response times to improve tenant satisfaction. Scheduling optimisation selects the best

facility resource for each job, while also considering required response time, and configured parameters. Re-shuffling the schedule continuously creates a better, more efficient, least costly schedule. Scheduling optimisation isn’t about manually selecting or moving jobs, or filling white space. Real-time or intra-day schedule optimisation is about intelligent automation and is absolutely necessary for complex facilities management.

Mobile dispatching

Mobile workforces now often include a combination of employees and third party contractors. Being able to send a job with the details, tasks, schematics and other information, to any mobile device in hand is critical to ensuring it is completed in a timely manner, whether it’s being handled by a company worker or a third party resource.

Hybrid labour

Using contractors enables facilities managers to balance overhead and capacity, by intelligently mixing contracted labour

in cases where there is no immediate employed or skilled resource available. Additionally, some major building equipment such as HVAC or elevators may be covered by manufacturer warranty and require dispatching of authorized personnel to conduct repairs or maintenance. In cases where contractors are critical

to the harmony, MWFM software, which intelligently manages, dispatches and pays for services, is critical to a truly end-to-end solution.

360 business intelligence

No facility manager can conduct operations with blinkers on. In the age of the cloud, data and information can be collected from every step of the process in real time. This data can be used to measure the elements which impact cost and revenue as well as customer satisfaction. It can even be used

to monitor that IoT data, providing insight for situations where a particular model seems to be failing at a higher rate, or a contractor’s response time runs outside the average. Embracing mobile workforce technology

really is the key to staying in tune with your facilities. Your facilities managers require the technology needed to schedule and route field based resources with the latest in artificial intelligence based optimisation algorithms, enterprise mobility to provide facility workers with all of the information, resources and processes to take care of tenants and guests in one visit, as well as integrated and intelligent contractor and warranty management to ensure consistent labour supply and a quality branded service experience.

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