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Feature


IoT/M2M


Facilities managers have access to some of the most cutting edge tech- connected machines. HVAC and water systems, elevators, and vending machines now contain connected sensors which can communicate data about the condition and flag pending failures. MWFM software can use such information and proactively dispatch a repair person before an elevator gets stuck or a water heater leaks to address an issue before it happens and ensure the management of the building runs as smoothly as possible.


Route and schedule optimisation


There are three types of ‘scheduling’ tools used today: basic, automated and algorithm based route optimisation software.


Basic Scheduling


Basic scheduling is typically used to build and manage a schedule manually. This labour-intensive option doesn’t consider travel, nor is there computer logic applied to the scheduling decisions. There is no automation and only perhaps some drag- and-drop functionality to handle changes. The model is not scalable and has vast limitations.


Automated, Rules-Based Scheduling


Increased volume and complexity of facility operations require more intelligent, scalable solutions. Some packages offer simple computerized logic, often mistakenly called ‘optimisation’. Simple rules are used to automatically build facility scheduled, Continued on page 24


Marne Martin, CEO of ServicePower.


create the highest opportunities for happy tenants and guests?


End to End Service Management


Today, facility managers often require more. End-to-end MWFM management software enables managers, from the cloud, to create work orders, dispatch jobs, optimize schedules, manage contracts and SLAs, workflow, tasks, manage assets and inventory, manage vendors and costs, while linking into back office data and systems to provide access to data like part lists or knowledge bases, and other resources like expert team leads, improving ‘first time fix’ rates and equipment up time.


fmuk 23


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