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How Tech can facilitate the transition into a


Facilities Maestro Facility management organisations face a unique mix of challenges.


Facilities managers make their mark managing daily operations with skill and well managed efficiency, whether a hotel, commercial building, residential building, council housing, a school or a retirement home. While meeting tenant or guest


expectations is an important measure of success, facility managers must also increase profits and manage costs to be effective in their role. Combining customer satisfaction with revenue and cost goals therefore necessitates management of a complex, hybrid field organisation that performs at the highest levels to address the variety of property types and tasks.


22 fmuk


Here, Marne Martin, CEO of ServicePower, discusses how technology can increase overall efficiency in facilities management. Emerging technologies, such as IoT,


mobile, workforce management software and perhaps, arguably the most important, artificial intelligence and algorithm based schedule optimisation provide the technology to address the challenges facing facilities managers, intelligently and with maximum efficiency, while enabling each to meet its goals.


Singing the Same Tune


There are many ‘facilities management software’ packages available, which provide managers with the ability to manage assets, maintenance, work orders, workflow, tasks and costs.


However, typically these packages lack


the ability to exploit the latest emerging technologies which are needed to expertly manage a complex workforce with tasks performed by both a mixture of employees and contractors related to both repair and maintenance. To address this, facility managers must look to mobile workforce management software (MWFM) solutions which incorporate emerging technologies, such as cloud and IoT/M2M connectivity, analytics, algorithm based schedule optimisation and cross platform mobile dispatching, to intelligently and flexibly schedule field resources and tasks. What must the best technology offer to


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