HEALTH &WELLBEING Registernow for

GP onlineservices By Jo Wilkinson, RAF FF Regional Covenant Manager

The three Families Federations and the Armed Forces Clinical Reference Group have been working with NHS England on the GP online service, which allows you to access arange of services via your computer or mobile. Once you have signed up, you will be able to:

•book or cancel appointments online with aGPornurse •renew or order repeat prescriptions online •view parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results

Anyone registered with an NHS GP practice can register for this free service. In particular,itisrecognised that access to this free online service will bring huge additional benefits to service families who move frequently and may have to wait for the transfer of their medical records, possibly in some cases impacting on the continuity of their care and treatment.

The workload of GP practices has increased hugely over the last ten years. Most GP practices offer online appointment booking and repeat prescriptions but only four percent of repeat prescriptions are actually requested online. The benefits of online services are not only that they reduce pressure on services and cuts administrative workload but more importantly that it can improve patient access, be more convenient for patients and even has benefits for patient safety by reducing prescription errors and allowing patients 24/7 access to their medical records. By 2020 the NHS aims to enable all patients to view their medical records across all health and social care settings. By allowing patients greater access to their medical records patients are empowered to understand and take control of their care.

How to sign up for online services

Simply get in touchwith your surgery who will need to checkwho you are and so be prepared to go in with some photographic ID such as your passport or driving licence. Youwill have to complete ashort form and you will then be issued with your login details and the website address to use.

Our collective Armed Forces group met recently with the NHS team leading on the Digital Transformation of the NHS to undertake early discussions of how their work could be rolled out to GP practices serving large numbers of Service families. These discussions are at an early stage but we will keep you updated as they progress. Any news will be shared out amongst our eBULLETIN subscribers –it’s free and easy to sign up online at

prescriptions online

appointments online


information in GP records

Online access to detailed


More information To find out more about the Digital Transformation of the NHS generally and Patient Online, including aseries of videos case studies which set out the benefits to patients please visit their website: prog/po-public/

Spring 2017

Envoy 31

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