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Retail business, which included all equity and individual franchise stores with great success. Costa now have an estate of over 2,000 shops and have been awarded the nation’s favourite coffee shop for the sixth consecutive year and is the fastest growing coffee shop business in the UK.

Karen Davies Karen is International Interim/Consultant, Human Resource Director, for the Casual Dining Group. Karen has main Board experience within the Leisure, Food and Drink sectors, in both Plc and VC/PE cultures and has recently led the procurement of an apprenticeship training provider for the Casual Dining Group. With an MSc in International HR Management, Karen’s latest challenge is to help businesses shape their people strategies and execute solutions to fulfil their desired people vision.

Mark Dixon Mark Dixon is Head Chef and owner of both the Kings Arms in Fleggburgh and Kindred’s restaurant in Wymondham. As well as a string of catering competition awards he is a former winner of the Norfolk Chef of the Year title, he came second in 2016, and a founding member of JRE UK. Mark has a passion for local food, although he is classically trained in Italian and Spanish cuisine. In fact, some 95% of produce used on his menus is sourced locally. When not in the kitchen he works helping students at the Great Yarmouth catering College or writing columns and recipes for local newspapers and magazines.

Peter Ducker FIH Peter has been Chief Executive of the Institute of Hospitality since 2013. He is a graduate of Oxford Polytechnic (Oxford Brookes University). During his career he has attained broad, high-level experience in hotel sales, marketing and distribution and held directorships at a number of hospitality companies (Sarova Hotels; President Entertainments; London Park

48 GS Magazine

Hotels). He started, run and successfully sold a hotel reservations company Resotel Limited. He was the founding Chairman and later Executive Director of the Hotel Booking Agents Association and has chaired a business measuring the environmental impact of Hotels.

RJ Friedlander RJ Friedlander is the Founder & CEO of ReviewPro, the leading provider of Guest Intelligence solutions for the hotel industry. RJ is an advisor and investor in several other Internet and technology companies. Widely recognized as an expert in hotel technology

formed his own specialist hotel advisory and consultancy company in April 2004. Since then he has assisted a range of clients – hoteliers, investors, developers and other professionals – in a wide variety of assignments in the hotel sector. Melvin is a Fellow of the Institute of Hospitality and a frequent commentator on hotel industry matters at conferences and in the media.

Kate Gould Kate is an Independent Foodservice Consultant with 32 years experience in the Hospitality Industry. Kate founded KEG Catering Consultants Limited in 2007 providing Clients, in both the Private and Public Sector, with bespoke management and design solutions. With a passion for sustainability Kate has become a leader in the Industry in relation to environmental issues with the aim of reducing energy consumption and the carbon footprint across the Catering Industry. As a result Kate produced the concept for CaterOps, an expert cloud-based software system that produces

and online reputation management, RJ is a frequent speaker at key hotel industry events and is on the advisory board of Cornell University. He obtained a Bachelor’s of Science degree from Indiana University and a Master’s Degree in International Finance from the University of Reading in the UK.

Melvin Gold One of the European hotel industry’s best known and respected advisers, Melvin

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