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4. What do you think are the biggest worries of healthcare providers while implementing new technologies?


Can I use this technology and keep up with current patient volumes or will it slow me down?


Will the technology be a barrier between my patients and I?


5. How do you overcome these fears?


By making sure our solutions are fast, easy and smart for everyone involved in the care process to use as they treat their patients. The systems have to have rapid response times, so that information is presented in sub- second response, and only a few clicks away from the initial screens presented to the user. The software has to be easy to use, almost intuitive to use without attending formal training.


And while the systems should be easy enough to use without training, ensuring an appropriate training plans are in place to help ensure comfort with the tools that are available before the clinician is in front of a patient. We find at the elbow training especially impactful to drive adoption early on in the system roll out phase. Some one that can be right there as the use the system the first time and can point when that using is having a bit of stage fright.


There is also a fear that the technology will get in the way of caregiver to patient interactions, so it is important for the training to talk about how you can use the system with the patient, showing them lab results, where to put the devices, etc, all play a role in how the technology can strengthen the relationship vs. become a barrier.


6. Do you find cost to be a roadblock to adopt innovative technologies and digitization, especially in developing countries


It’s understandable, but I think organizations really take into account the entire picture when considering to implement new technology. The return on investment is seen as potential productivity gains, (eliminating time spent tracking down medical records), increasing revenue generation (better documentation leading to improved revenue recognition) and other financial savings (medical records storage space repurposed into patient care service space), and most importantly lives saved due to patient safety quality related improvements that can be systematically implemented across an organization.


Adoption barriers can vary by region and by the specific solutions being implemented, but certainly things like infrastructure and connectivity are key challenges that need to be overcome in developing countries. Now at the same time, every day, as technologies become more advanced, these issues becomes less and less of a challenge. Think about what you can do on your mobile phone today (log onto your patient portal and schedule an appointment, or see your lab results) verses what you were doing on it 10 years ago (call your provider’s office).


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