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1. How can I get to know my patients and their needs?

As organizations focus on strategies, data and technology, it’s important not to forget the patient, and it is imperative to always put the welfare of the patient first. Organizations should remain closely engaged with patients and find ways to interact with them throughout the healthcare journey, through chronic care management. This will improve patient satisfaction and can lead to better health outcomes.

As data analytics helps organizations better understand their patient population, specialized tools can help providers stay ahead of some patient risks, which can reduce costs and incidence of illness. Another outcome is that organizations can stop viewing and classifying patients by disease or illness, instead focusing on the whole person. By applying data analytics, healthcare delivery can become more patient-centric rather than disease- centric.

2. What is at stake for patients and how does it impact outcomes?

There’s no question that analytics can be valuable, it is crucial for healthcare organizations to clearly define the challenges that will be solved with a data-driven approach and develop a well-defined strategy to tackle those challenges. Organizations should determine the questions they will aim to solve and the insights they will attempt to derive. This may include defining and stratifying the patient population, considering factors such as utilization and patient demographics and comparing treatment effectiveness. A strategic partner can play an essential role in this process by helping organizations identify important challenges and priorities, and by helping develop a clear-cut strategy based on experience and proven best practices.

3. How will setting goals improve overall patient experience?

Once a strategy has been developed, the biggest hurdle for healthcare organizations is successfully executing that strategy. Healthcare is a people- focused business, so strategy execution should incorporate all involved, from executive buy-in to those on the front lines, including physicians, specialists and other healthcare professionals. A strategic partner can help an organization develop a data, governance and information management strategy that details how data will be collected, maintained and protected. Organization leaders should establish and monitor strategic goals and ensure realistic staffing and budgeting.

Once specific goals have been set and a data-driven strategy has been successfully implemented, the benefits are numerous. For one, unraveling the complexities of big data can provide many insights about making the right patient decisions at the right time. Also, patients can benefit from more personalized care. For one health system client, CSC has established a specialized patient co- ordination center that provides integrated services that are high- quality, offer value for the money, and a significantly improved, more personalized patient experience.

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