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Dear reader

Dear reader 04 06 07 08 10 11 12 13 14 15

Welcome to the Summer edition of

Community Chat. As you know, the government have cut the rent you pay us by 1% each year for the next four years. We are now in the first year of making cost savings and working very closely with customers on our Customer Scrutiny Panel and Service Voices to make sure we are still delivering the right services to a high standard.

This September, the Chair of the Board, Steve Harriott stands down as his term of office comes to an end. Steve feels that one of his greatest achievements whilst with Boston Mayflower was championing the customer voice through the creation of our Customer Scrutiny Panel because of the invaluable work that they do ensuring that the services we deliver actually reflect customer needs and holding the business to account. The panel were recognised as the best in the country last year which shows you what a positive impact they have had. If you are interested in becoming an involved customer, give us a call and we’ll provide you with more information.

So, as we say thank you and farewell to Steve, we

will be welcoming the new Chair of Boston Mayflower, Lynda Bowen, to the role in September. I’ll provide more information regarding Lynda later in the year.

Wishing you all a fantastic summer.

Murray Macdonald Chief Executive

Chat Community Warden Services Summer 2016 – Issue 5

Giving our service users with dementia the chance to make their mark on Boston.

Inside this issue Legal update

Solving your complaints and queries

Celebrating the Queen’s 90th

Fun Zone

Your rent statement explained

Water Safety – Legionella

Community Champions

Dementia Awareness Home Safety Health

Pictured: The mural our Dementia Group contributed to commemorating Dementia Awareness Week 2016.

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Celebrating Community Champions Page 02

The Queen turns 90 Page 07

Dementia Awareness Week Page 13

Pictured: The mural our Dementia Group contributed to commemorating Dementia Awareness Week 2016. Read more on page 13.

Boston Mayflower Ltd. Chantry House, 3, Lincoln Lane, Boston PE21 8RU Tel: 0300 365 5000


Contact us on 0300 365 5000 with suggestions on what to include in the next edition

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