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lmost every business that you make verbal contact with sends out an e-mail survey afterwards wantin’ to know

your positive or negative experience with the service provided by their employees. The ques- tions range from wantin’ to know how many times you were transferred to another person before your problem was solved to askin’ if you’d recommend their company to your friends. Most of the time I ignore these surveys but sometimes I cave in, especially after an in- dividual reminds me to give him/her positive comments. I think they’re tellin’ me they’ll get a raise or promotion if I give them a high score. However, what really bothers me is

how over-the-top nice most of these phone answerers are. “Oh, I’m so sorry to hear your phone doesn’t work,” or “Don’t worry, you’re a valued customer and this problem will be corrected right away.” I think it’s a bit creepy and definitely unnatural to be that nice. I don’t need nice, just fix my problem. You know, it wouldn’t surprise me if these people were serial killers on their days off. Of course I shouldn’t complain because talkin’ to a real person is much better and more productive than repeatin’ myself to a male or female robot. And who ever invented the automated

phone answerin’ VOICE should be strung up by their thumbs. I usually just push “0” on my phone until the VOICE figures out that I want

to talk to a live person. But some of these com- panies have taken it a step further by abruptly endin’ the call if you don’t listen to and obey all their commands. Even MY credit union makes me jump

through the phone answerin’ hoops by givin’ me a laundry list of phone options before I’m finally able to speak to a real person. And after bein’ kept on hold the VOICE promises that my call will be returned if I choose. Don’t bet on it. Enough with the VOICE. The VOICE is noth- in’ more than a “middle-man” that’s wastin’ my time.

I’m not big into sports but I was won-

derin’ why Major League Baseball is the only sport where the managers wear the club uni- form durin’ a game? In the NFL most head coaches strolled along the sidelines in a suit and tie. Remember Tom Landry, Hank Stram, Bud Grant and Marv Levy? Now most NFL coaches wear sweat suits or casual lookin’ jog- gin’ apparel. However, the NHL, NBA and WNBA coaches still wear suits on game day. Of course there was a time if you

walked into FHMTC (Frank Hotchkins Memo- rial Trainin’ Center) you were expected to wear a collared shirt. Is that rule still in the books? I never quite understood that requirement but I guess it made perfect sense to those wearin’ a gold badge.

I also wouldn’t be surprised if the boys with the gold badges sat down with major league sports owners and developed their cur- rent dress codes for coaches and managers.


It is a known fact that the penguin is a very ritualis- tic bird which lives an ex- tremely ordered and com- plex life. The penguin is very committed to its fam- ily and will mate for life, as

well as maintainin’ a form of compassionate contact with its offspring throughout its life. If a penguin is found dead on the ice, other members of the family and social circle have been known to dig holes in the ice, usin’ their vestigial wings and beaks, until the hole is deep enough for the dead bird to be rolled into and buried. The male penguins then gather in a cir- cle around the fresh grave and sing, “Freeze a jolly good fellow, freeze a jolly good fellow.”



AFPP will be open for business at our new location on March 21, 2016. The new address is 701 East 3rd Street (NE

corner of East 3rd Street & Alameda Street) in the downtown Arts District. The actual move will occur from Friday to Sunday, March 18- 20, 2016. We occupied our current offices in the

Brunswig Building in Little Tokyo for nearly 30 years. The new headquarters building pur- chased by LAFPP is a 54,000 square foot four- story office building that was constructed in 1924. LAFPP will occupy floors 2 through 4 and plans to lease out the 1st floor. The build- ing has undergone a number of tenant improve- ments since it was purchased and will feature: • Energy and Environmental (“Green”)

Design – to reduce operating costs in the future and benefit the environment.

• Enhanced security – to include key

card access to office space and a security guard. • More and larger counseling rooms –

for private individual appointments with mem- bers.

• Upgraded Board Room – with tech-

nology to offer all stakeholders the benefits of improved viewing and audio of Board meet- ings. This room will also be used for training sessions for both members and staff. • Ergonomic workstations that offer

employees the ability to sit or stand while they work.

New LAFPP Phone Numbers All LAFPP phone numbers, including

our toll-free number, will change when we move on March 21. Please take time to update your records.

We will keep you up to date on the de-

tails of our upcoming move and new phone numbers through our website, newsletters, emails and other mailings to your home. Our website at will always have the most current information. We look forward to serving you at our new offices in March 2016.

March 2016 • 31

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