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mary from the MyHealth tab to print, email or fax to your primary doctor. LiveHealth Online should not be used for emergency care.

When is LiveHealth Online available?

Doctors are available on LiveHealth Online 24/7, 365 days a year.

How do I access the LiveHealth Online mobile app? You can download the LiveHealth

Online mobile app for free on your mobile de- vice by visiting the App Store or Google Play.

Do doctors have access to my health information?

LiveHealth Online doctors can only ac- cess your health information and review previ- ous treatment recommendations and informa- tion from prior LiveHealth Online visits. If you are using LiveHealth Online for the first time, you will be asked to answer a brief question- naire about your health before you speak with a doctor. Then the information from your first online visit will be available for future LiveHe- alth Online visits.

How much does it cost to use LiveHealth Online? LiveHealth Online is a part of your


ow you can get the health care you need without all the hassle. Have a health question? Under the weather?

With LiveHealth Online, you don’t have to schedule an appointment, drive to the doctor’s office, and then wait for your appointment. In fact, you don’t even have to leave your home or office. Doctors can answer questions, make a diagnosis, and even prescribe basic medica- tions when needed. With LiveHealth Online, you have a

doctor by your side 24/7. LiveHealth Online lets you talk face-to-face with a doctor through your mobile device or a computer with a web- cam. Use LiveHealth Online for common health concerns like colds, the flu, fevers, rash- es, infections, allergies and more. It’s faster, easier and more convenient than a visit to an urgent care center.

So how does LiveHealth Online work? When you need to see a doctor, simply

go to or access the Live- Health Online mobile app. Select the state you are located in and answer a few questions. Best of all, LiveHealth Online is a part

of your health plan. So the cost of a LiveHealth Online visit is the same or less than a primary care office visit. Establishing an account allows you to securely store your personal and health information. Plus, you can easily connect with

doctors in the future, share your health history and schedule online visits at times that fit your schedule. Once connected, you can talk and in- teract with the doctor as if you were in a private exam room.

What are the qualifications of the doctors you consult via LiveHealth Online? You’ll confer with a U.S. board-certi-

fied physician with an average of 15 years prac- ticing medicine. They are mostly primary care physicians who are specially trained for online visits.

Why would I use LiveHe- alth Online instead of going to visit my doctor in person?

LiveHealth Online is

not meant to replace your primary care physician. However, it is a convenient option for care if your doctor is not available, or if you need care for common problems like a cold or the flu. LiveHealth Online connects you with a board-certified doctor in just a couple of minutes. Plus, you can get a LiveHealth Online visit sum-

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health plan. So, the cost of a LiveHealth Online visit is the same or less than a primary care of- fice visit. To find out how much your visit will cost, enter your member ID on LiveHealth On- line and the cost will be shown before you visit with a doctor.

Will I be charged more if I use Live- Health Online on weekends, holidays or at night? No. The cost is the same.

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