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CCTV and City Surveillance: Operational Trends Adopting The Lean Approach


operational performance across both multiple domains and geographies. Given the accelerated expansion of the Internet of Things (IoT), organisations will accumulate far more data in 2016 than they did previously. Indeed, a recent research report issued by market analyst Gartner predicts that, this year alone, IoT devices will encompass more than 6.4 billion connected objects in use. That represents a 30% rise on 2015, with this figure predicted to reach nearly 21 billion connected devices by 2020. Delivering the Analytic of Things (AoT) will


Heightened security threats and a tough macroeconomic environment are placing a significant burden on security professionals tasked with looking after major urban environments. Udi Segall reviews the key trends to be adopted for a leaner approach to the task at hand


awareness and situational management mobile applications for those employees ‘in the field’. These applications streamline the flow of information among field personnel and Control Room operators, at the same time facilitating a more effective response to unfolding events. Such applications also ensure that the handling of any situation is guided by the organisation’s considered Best Practices. In turn, this mitigates risk and the degree of potential damage that may occur. For their part, executives and managers need to be able to gauge performance in real-time. The term ‘zero latency organisation’ has been coined to describe real-time visibility into an organisation at any given moment – and specifically an unfolding field situation – via a dashboard. Armed with such a facility, management can view a situation and intervene immediately such that it might be mitigated and remediated as swiftly as possible.


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Udi Segall: Director of Vertical Sector Marketing at Qognify


38 www.risk-uk.com


KPI visualisation Together with the immediate detection of any Service Level Agreement violations, Key Performance Indicator (KPI) visualisation most certainly complements the ‘zero latency organisation’ trend. With it, management not only understands what’s happening, but is also empowered to better handle the situation by knowing whether the current performance level is within the normal range. The KPI visualisation trend ensures that management has a comprehensive view of


ne of the most effective ways of empowering personnel to make the right decisions is to provide situational


further gain momentum in 2016, bringing with it the ability to detect the deterioration of city infrastructure and assets such as roads, railway tracks, runways and building management machinery like pumps, pipes, escalators, elevators and more. The ability to proactively detect sensor anomalies – which often serve as a precursor to failure – will allow organisations to reduce their maintenance costs while at the same time minimising service disruption.


Return on Learning The rather trendy term ‘Return on Learning’ augments the classic ‘Return on Investment’ model by mining an organisation’s performance data. This allows businesses to detect things such as process/Standard Operating Procedure inefficiencies and identify teams or individuals that exhibit sub-optimal performance when compared to a given company’s benchmarks. Such an analytical approach is based on


proven continuous improvement methodologies very much in the nature of Six Sigma. At many organisations, Six Sigma simply means a measure of quality that strives for an outcome as near as possible to perfection.


Removing the ‘guessing game’ In essence, Six Sigma is a disciplined, data- driven approach and methodology for eliminating defects (driving towards six standard deviations between the mean and the nearest specification limit) in any process – from manufacturing to the transactional and from product to service. An approach such as this takes the ‘guessing game’ out of resource and funding allocation, ensuring that resources are yielding the maximum effectiveness. Running lean and doing more with less are


trends that pretty much never go out of fashion. In 2016, these business requirements will likely be as dominant as ever.


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