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FM in Action


technical standards are focused and limited in terms of their application. The easiest way to explain what an MSS is through drawing a parallel with ISO 9001 for Quality Management, the most popular and well known ISO standard in the world.


ISO 9001 Quality Management Currently, nearly a million organisations in 170 countries have implemented, certifi ed and more importantly recognised the benefi ts of ISO 9001. This standard is aimed at any organisation in any sector that wishes to: ■ Formalise the way in which their organisation operates


■ Look to improve the way in which it is managed


■ Realise best returns on investment ■ Apply constancy and compliance across the whole organisation irrespective of number of locations or geographical spread


■ Aims to improve operational effi ciencies and effectiveness.


Author information


Stan Mitchell is CEO of Key Facilities Management International, Chairman of the BSI Facilities Management Committee and Chairman of ISO TC 267 Facilities Management.


The potential through the adoption of such standards has been proven in the following contexts: ■ Financial – provided an organisation knows where it has started from regarding operational costs it can show that savings can be made due to increased effi ciency and effectiveness of its management systems


■ Operational – having a management system in place will help all the people in the organisation to identify their responsibilities and what their role is in the organisation and ultimately their contribution to the fi nal product and/or service to the customer.


140 FACILITIES


Research has been undertaken on behalf of BSI in relation to the impact that the ISO 9001 standard has had worldwide and some examples are as follows: ■ Management – certifi ed companies outperformed the market by 100% +


■ Finance – 55% achieved cost savings ■ Operations – 75% boosted their performance


■ Services – 75% improved their customer service and loyalty


■ Sales & Marketing – 71% acquired new customers and retained existing clients.


For ISO 9001 Quality Management read ISO 41000 Facilities Management! There is no doubt about the signifi cance of the impact that ISO 9001 has had worldwide – an MSS in facilities management has a similar opportunity. I believe that the development and publishing of ISO 41000 for Facilities Management refl ects the greatest opportunity that we have to: ■ Raise the profi le of the FM profession as a strategic professional discipline


■ Support the realisation of the operational effi ciencies within all organisations that adopt it


■ Create a meaningful benchmark for an optimum organisational structure


■ Create a credible and accredited template that will acknowledge those organisations which strive to practice and provide best in class services and support.


So – standards are a waste of time? From my perspective and for the future of our profession the answer is an unequivocal NO! Hopefully you will agree.


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