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MEDIATION JOURNAL


Advocating mediation in bus iness


The CMC’s action agenda is focused on a stronger engagement with current and potential users of mediation, whether businesses, consumers, government, or those who advise them – delivering the dispute resolution that they require, and indeed demand. The feedback from those who have experienced mediation is overwhelmingly positive and the statistics confirm both a good overall success rate and very satisfactory outcomes. As the CMC spreads the message and benefits of mediation to a wider audience, and promotes its greater use, we have also recognised that, in keeping with its growing professional status, one of the key things that users will increasingly look for is appropriate reassurance about the standards of mediators and mediation providers.


With that in mind, the CMC has recently launched an individual registration scheme to complement the system of mediation provider registration.


In summary,


the main requirements are: successful completion of an assessed training course recognised by the CMC; current mediator experience; adherence to an acceptable ethical code; professional indemnity insurance cover; continuing professional development; and a published complaints handling procedure. Those individuals and organisations registering have the right to use the description ‘CMC Registered’ and to be listed on the new CMC website which is due to go live this summer -


6 UK Mediation Journal | Issue 1 6


www.civilmediation.org.


The website will also act as


a definitive and trusted reference point and signpost, providing comprehensive and reliable guidance, information, education, and research on mediation both within the site itself and through links to other authoritative sources. We are confident that ‘CMC Registered’ status will quickly and increasingly be seen by mediation users as the recognised badge of approval when selecting a mediator or mediation provider, building on the CMC’s already strong brand.


As we build on the new CMC’s emerging agenda, we are keen to engage with all interested organisations and individuals and we welcome your support of our aim to ensure that mediation becomes widely and routinely accepted, and used, as a trusted, effective and affordable means to resolve all forms of dispute. Details of membership and, where applicable, registration may also be found on our website www.civilmediation.org. By joining us, participating in our work, and by challenging us, you can play an active part in shaping the mediation agenda and making it work to the benefit of all.


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General enquiries may also be directed to the CMC’s Chief Executive, Jon Siddall at jonsiddall@civilmediation.org


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