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Welcome to the UK Mediation Journal


I am delighted to welcome you to the inaugural issue of the UK Mediation Journal.


Mediation is increasingly recognised as one of the most


effective forms of conflict management, particularly in workplace and employment disputes. With the significant rise in Court and Tribunal fees, HR professionals and businesses are under greater pressure to gain a more comprehensive understanding of mediation and its practical application. Misperceptions around mediation continue to flourish. Properly informed, mediation can achieve a successful outcome in even the most complex and sensitive of business and workplace disputes.


As a second generation mediator, I have conducted, observed, and been a party at mediation, as well as having advised on the recruitment of mediators, assessed training, and adjudicated at mediation competitions. Rarely do I come across a negative story of someone’s experience with mediation (unlike those I hear of the alternatives). Nevertheless, take up of mediation remains relatively low compared to more traditional forms of dispute resolution. So why, when it should be a PR dream, has the message of mediation not reached the masses? Why are businesses and HR personnel not embracing this method of resolving disputes, but instead choosing the more costly, risky and lengthy options?


Our aim with this journal is to educate, inform and assist potential users, procurers, and trainees of mediation. Inside this inaugural issue you will find discussions and advice on who should mediate, insights and explanations of the skills and techniques mediators use, frequently asked questions and case studies, as well as a useful directory of mediation and training providers.


We love to hear from our readers, so, if there are areas you’d like to see covered in future issues, or stories you’d like to share, then please do get in touch. Keep an eye out for Issue 2, published in December.


Hannah Randolph UK Mediation Journal


U K


MEDIATION JOURNAL


Inside: Page 5 >> Putting Mediation to Work


Page 9 >> The Unassailable Business Case for Workplace Mediation


Page 12 >> Work Disputes, Who Should Mediate?


Page 14 >> Unmasking the ‘Magic’ of Mediation


Page 16 >> Maintaining Values When Things Go Wrong


Page 19 >> Implementing Mediation in the Workplace


Page 22 >> The Psychology of Conflict


Page 23 >> Workplace Mediation Skills Are Life Skills


Page 24 >> Advanced Communications: What Are You Not Telling Me?


Page 27 >> How Mediation Works


Page 29 >> Tutu Foundation: Sharing Mediation Skills


Page 30 >> Ask the Experts Page 32 >> What Makes a Great Mediator Page 33 >>


Mediation Training, a Worthy Investment?


Page 34 >> Avoid Big Disputes by Working Together


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Page 36 >> Location, Location, Location. Page 37 >> Indepedent Mediators Limited


Page 39 >> Directory - Mediation and Training Providers


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Published by Iconic Media Solutions Ltd, 214 Whitechapel Road, London E1 1BJ t: +44 (0)20 37760 612 e: info@iconicmediasolutions.co.uk w: www.iconicmediasolutions.co.uk


Whilst every care has been taken in compiling this publication, and the statements contained herein are believed to correct, the publishers do not accept any liability or responsibility for inaccuracies or omissions. Reproduction of any part of this publication is strictly forbidden. We do not endorse, nor is Iconic Media Solutions Ltd affiliated with any company or organisation listed within. It is advised before appointing a mediator you carry out your own quality and competence checks.


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Mediators with over 20 years’ experience of workplace mediating


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