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MEDIATION JOURNAL


Three truths of healthy relationships


1. A good relationship is all about personalities - You need to understand what makes the other party tick, let them know how you work and your preferences and listen to theirs. And remember that people are different – your clash might be down to personality types or different priorites, not the dispute being discussed.


2. Trust is fundamental – Trust takes years to gain but seconds to lose so it is important to be as honest as you can and explain the reasons if there are constraints about what you can say.


3. Behaviour breeds behaviour – so if you treat people as adults and trust them they respond accordingly. On the flipside, of course, if you treat people as children don’t be surprised if they behave like kids.


The best relationship between management and unions is where both accept that they have a shared interest in working together and negotiating agreements that will benefit the company and employees. Acas is available to help get the relationship to that point. Of course, even with Acas support, this takes time and effort. But the short term pain will be well worth the long term gain.


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Post Dispute - How did it go?


The ending of a dispute will invariably leave a range of emotions with both parties, ranging from relief, satisfaction, frustration and a sense of achievement or failure. There can sometimes be a ‘we live to fight another day’ syndrome with the danger of more conflict in the future; or bitterness that the outcome was not quite as desired. Rarely do the parties analyse the reasons why the dispute arose looking at policies, practices and procedures and crucially how the parties behaved. A diagnostic review of the process when the dispute is over facilitated by Acas can help improve good practice and reduce the risk of further disputes arising in the future.


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You can get free advice at www.acas.org.uk, or by calling our Helpline 0300 123 1100.


Mediators with over 20 years’ experience of workplace mediating


PROFESSIONAL MEDIATORS Professional mediators


Mediators with over 20 years’ experience of workplace mediating


Expert mediation training From a national certificate in mediation at work through to awareness raising and short courses


UK Mediation Journal | Issue 1 Sponsored by


Expert mediation training From a national certificate in mediation at work through to awareness raising and short courses


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