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U MEDIATION K JOURNAL


Advocating mediation in bus iness


Advocating mediation in bus iness


Advanced Communications: What Are You Not Telling Me? By Ruth Fenton


Have you ever wondered what people are really thinking or noticed that something doesn’t feel quite right but you can’t put your finger on it? HR professionals, managers and mediators are now learning facial expressions (micro expressions) and body language to help them create stronger relationships with colleagues and the public.


Micro Expression Recognition has been around for over 50 years and researched by leading experts such as Friesen, Haggard,


Isaacs and Ekman. Micro expressions are


between one fifteenth and one twenty fifth of a second, and are a movement of the facial muscles which occur when someone has repressed feelings about a subject or they are deliberately concealing their feelings. Learning to recognise these facial expressions has many benefits, for example, it increases your emotional intelligence (EQ) and your ability to empathise as you can more easily spot the feelings of others.


But why are micro expressions and emotional intelligence so important? Daniel Goleman noted in the Harvard Business Review that, “Emotional Intelligence is twice as important as technical and cognitive skills combined for a successful career”. HR professionals, managers and mediators need to connect with people in an authentic way so they can bring out the best in them and gain their trust.


Learning micro expressions and increasing emotional intelligence means an HR professional is better equipped to:


Resolve workplace conflicts Deal with staff tragedies and crises Uncover hidden agendas Negotiate employment terms Detect when candidates are lying on their CV Build stronger rapport with stakeholders.


cmp resolutions For Mediators and Legal Professionals:


Know what a judge or opposing counsel is feeling about certain issues (which may assist out of court settlements)


Speed up the mediation process Spot incongruencies Detect underlying emotions Take control in negotiations


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Mediators with over 20 years’ experience of workplace mediating


PROFESSIONAL MEDIATORS Professional mediators


Mediators with over 20 years’ experience of workplace mediating


Expert mediation training From a national certificate in mediation at work through to awareness raising and short courses


2424UK Mediation Journal | Issue 1 Sponsored by


Expert mediation training From a national certificate in mediation at work through to awareness raising and short courses


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EXPERT MEDIATION TRAINING From a national certificate in mediation at work through to awareness raising and short courses


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