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MEDIATION JOURNAL


Advocating mediation in bus iness


Maintaining Values When Things Go Wrong:


How interest-based processes support performance and productivity


The challenge facing many employers is in how to make sure people behave in a way that is aligned to and reinforces, organisational values. However when people’s relationships at work are difficult, values get thrown out


of the window and are the last thing on people’s minds.


Interest-based processes have a role in creating your culture Many employers


are aware that mediation “ enables


conflicts to be resolved constructively, but normalising this type of constructive problem-solving culture is seemingly impossible for many. But creating this type of culture is seemingly impossible for many.


Mediation and what lies at its heart – interest-based conversation – can help. Managers need to be skilled but need not be a fully-fledged mediator in order to benefit from the power of win-win. Giving managers access to the principles, values and skills of interest- based conversations will enable your staff to live your organisational values like accountability, trust, integrity and transparency.


It’s easy to respect someone you like, and to feel accountable for work you’re proud of. But adherence to company values disappears under pressure.


If everyone in your organisation knows how to ‘do’ respect, honesty, and responsibility then your culture will become one of transparency and accountability.


This is


how CMP’s clients benefit, as they embed these skills and values as conversational and relationship tools which increase performance and productivity.


‘Difficult conversation’ or ‘conflict management’ training is too often a remedial response, rolled out when a change programme is falling behind or when staff surveys indicate unhealthy relationships or high levels of bullying and harassment. Coaching or intensive short learning events can enable managers and staff to re-examine their own beliefs, values and behaviours and enable them to make positive choices about how they relate to and behave towards others no matter what the context.


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Once people believe that it is possible to have an ‘all-gain’ outcome from what may seem like a win-lose situation, such as a clash of personalities or difficult conversation, and know how to do it, you will release individual and team potential, increase productivity - and bring your values to life.


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Mediators with over 20 years’ experience of workplace mediating


PROFESSIONAL MEDIATORS


Mediators with over 20 years’ experience of workplace mediating


Expert mediation training From a national certificate in mediation at work through to awareness raising and short courses


1616UK Mediation Journal | Issue 1 Sponsored by


Expert mediation training From a national certificate in mediation at work through to awareness raising and short courses


Mediators with over 20 years’ experience of workplace mediating


EXPERT MEDIATION TRAINING From a national certificate in mediation at work through to awareness raising and short courses


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