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Smart911 continues to provide valuable details to first responders


By JESSICA ROSE Community Marketing Manager, Smart911


a Safety Profile that contains any information they want 9-1-1 and first responders to know in the event of an emergency. When the resident dials 9-1-1, his profile is immediately avail- able to the dispatcher providing valuable details to facilitate a fast and effective response. Since statewide implementation, a Smart911 Safety Profile has ap- peared with more than 38,000 9-1-1 calls in Arkansas, providing addition- al information to enhance the emer- gency response process. Incidents within the state of Arkansas where a Smart911 profile has been utilized include:


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1 calls in Arkansas, providing additional information to enhance the emergency response process.


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• In Pulaski County, a frantic mother dialed 9-1-1 when her daughter went missing after school one day. Because she had included her daughter’s photo, age and description in her Safety Profile, the 9-1-1 dispatcher was able to immediately ask what the girl was wearing that day. Te girl was found safe.


• A boy in Fort Smith fell in his yard, cutting his face on the barbeque grill. In a panic, his mother dialed 9-1-1 but forgot to mention his allergy to latex. However, this detail was listed in the family’s Safety Profile and was passed on to first responders as they were en route to the scene.


n 2012 Arkansas became the first state in the country to implement Smart911 statewide to improve emergency response for all Arkansans. Smart911 is a national safety service that allows residents to create for their household


• An elderly man in Jonesboro slipped and fell at home. He had multiple ailments and was unable to effectively communi- cate, but his Safety Profile provided his home address as well as his medical details. First responders were able to begin adminis- tering treatment quickly upon arriving at the scene.


ince statewide implementation, a Smart911 Safety Profile has appeared with more than 38,000 9-1-


Smart911 recently was featured on Good Morning America after helping to save a man’s life in Michigan. When Dan Hoff- man awoke from a nap to find his home on fire, he dialed 9-1-1 but was unable to speak through the smoke. His Safety Profile provided dispatchers with his home address. Tis cut 11 minutes off the response time and saved Hoffman’s life. Today Hoffman is thankful he is alive to hug his two daughters and is encouraging every- one to take a few minutes to prepare for an emergency. Organizations


across Arkansas, including 9-1-1 emergency centers, police, fire and emergency medical services continue to work to spread


the word about Smart911 and encourage residents to sign up for the service. Teir efforts reach more and more residents each day, but additional support is helpful. Any community groups, government agencies, public officials or residents who are able to help spread the word can e-mail Arkansas@smart911.com for more information. To sign up for the free service, visit www.smart911.com. In addition to providing valuable details for 9-1-1 responders, resi- dents also can also opt to answer questions to assist emergency management to prepare for and respond to disasters. Tese details can include anyone in their home who needs assistance evacuating, whether they have a 72-hour supply of food and water or information about resources they have to assist with a response to a disaster.


www.arcounties.org COUNTY LINES, WINTER 2015 27


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