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Annual Report 2014


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Adjudication Costs Individual ISCAS members bear the cost of adjudications. The average cost of an adjudication case in 2014 was £2412.


Table 8: Overall Independent Adjudication costs in 2014 Adjudicator costs


£64,115 Goodwill payment costs Clinical expert costs £16,300 £16,096


Goodwill payments were made in 85% of cases and the average size of a payment was £479. Where awarded, goodwill payments ranged from £100 to £1,500.


Table 9: Goodwill payments Goodwill payments made


Cases in which payments made % of cases attracting a payment Total costs £ Average cost of payment £


2008 14 72% 7,450 573


2010 17 77% 12,150 714


2012 19 50% 11,500 605


2014 34 85% 16,300 479


Expert Clinical Advice Adjudicators may require the use of expert clinical advice to determine if the clinical care provided by an ISCAS member fell short of reasonable expectations. Clinical reports are made available to complainants and providers when the adjudicator issues their decision.


This year saw a slight rise in the number of cases requiring expert clinical advice from 21% of cases in 2012 to 25% of cases (10 out of 40). The total costs associated with expert clinical advice came to £16,096.


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