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Annual Report 2014


iscas activity Table 3: Type of complaints about ISCAS members prematurely referred to ISCAS


10 15 20


0 5


18%


Consultant care


15%


Outcome of cosmetic surgery


12%


General Clinical care


12%


Multiple complaints care


11% Not disclosed


7% Finance


The ISCAS Management Team has an important role in managing complainant expectations, particularly when they are considering progressing to Independent Adjudication. Some complainants have unrealistic expectations about the possible outcomes of adjudication – seeking a refund, revision surgery and/or financial compensation.


Adjudication facts and figures In 2014, the 40 independent adjudications concerned only three types of ISCAS member. Table 4 shows the proportion of adjudications that related to the particular type of member.


Table 4: Independent adjudications conducted based on type of ISCAS member


5% 23% 73%


■ General hospitals provider ■ Specialist cosmetic provider ■ Mental health provider


12


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