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Annual Report 2014


ISCAS ACTIVITY FACTS AND FIGURES BY CHARLIE EVANS, ISCAS MANAGER


A significant amount of ISCAS time is committed to helping people work through the complaints process ahead of and during the independent adjudication process, and to advising about alternative ways to pursue complaints about non-members.


ISCAS members ISCAS has six different categories of members based on the type of service provided by the hospital or clinic. Table 1 sets out the breakdown of types of providers.


Table 1: Type of ISCAS member


5% 16% 56% 18%


■ Acute Hospitals ■ Specialist cosmetic provider ■ Specialist other clinics ■ Mental health hospitals ■ Drug & alcohol rehabilitation clinics ■ Other


By way of explanation, Specialist ‘other’ clinics are primarily specialists in diagnostics and imaging, neuro- rehabilitation, IVF or pregnancy services. The ‘Other’ category comprises the Independent Doctors Federation (IDF) and RMO (Resident Medical Officer) agencies.


Referrals to ISCAS At the Independent Adjudication stage, the vast majority of complainants are now referred to ISCAS by ISCAS members. Table 2 shows how people were signposted to ISCAS. 70% of all referrals came from four sources.


10


www.iscas.org.uk


3%


2%


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