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From Tornado Alley to the Emerald City:

Dealing with Witches and Stormstarters Three (3) CAPS, CAM, CAS, NALP and CAMT continuing education credits

Wednesday, September 10, 2014 Seminar: 9:30 a.m. - 12:30 p.m.

There’s no place like home, the Triangle Apartment Association (TAA), for your training needs on Conflict and Resolution!

Seminar Fee: $69 Members/$109 Non-Members

It’s time to deal with the land that you’ve landed in! Psychosis, neurosis, phobia…oh my! These are synonyms for “complex” and we all know that is not an acceptable term in our industry. When you have to deal with difficult people, residents, prospects and even team members at your community/company, you want the right tools to be able to stay calm, resolve, settle, reconcile and straighten out differences. Conflicts are Golden Opportunities to produce win-win situations/scenarios and can improve your communications skills, as well increase your employee and resident retention. Join us as we travel the yellow brick road with Leah Brewer to the land of OZ on Conflict and Resolution.

Your Instructor Leah Brewer is the founder of the original Full House Marketing® , Inc.,

created in 1995 in southeast Michigan. Leah began her career in multifam- ily housing as a leasing consultant in 1985 and was promoted through various industry positions including Assistant and Resident Manager, Leasing Director, Marketing Director and Corporate Trainer. She is in de- mand as a national multifamily housing speaker and designation instructor for CAM and NALP. Full House Marketing®

supports five Michigan apart-

ment associations, and Leah has served on the state association’s Board of Directors since 2003, on the Board of the Detroit chapter from 2002-2008 and volunteers her time and expertise on several committees. She is on the faculty of NAA’s Education Institute and is a Team Instructor for their Advanced Instructor Training series.

TAA: Providing quality educational opportunities for the Triangle apartment industry for 30 years!

the ApartMentor | July/August 17

CPO: | Certified Pool-Spa Operator Course and Exam

Friday, September 12 & Saturday, September 13, 2014 Course: 8:30 a.m. - 5:00 p.m.

Please note! This September CPO course will be held on a Friday and Saturday. All those seeking CPO re-certifications must attend the two-day course.

This is a two-day course and certification program offering instruction in swimming pool/spa maintenance and safety. Participants will need to bring a hand-held battery operated calculator, pencil and paper to both classes.

Course Fee: $245 Members/$285 Non-Members Spanish Materials: $252 Members $292 Non-Members

Re-Take Exam Fee: $145 Members $185 Non-Members

NSPF – approved instruction will include:

• Pool and Spa Chemistry • Testing • Treatment • Filtration • Pool and Spa Maintenance • Disease and Accident Prevention • Pool Management • Troubleshooting

About Your Instructor

As faculty of the National Apartment Association Education Institute (NAAEI), Andy Meador, a Certified Apartment Mainte- nance Technician (CAMT), has been in the apartment industry for over 24 years and has served TAA in numerous capacities. Since 2008, he has been employed with McDowell Properties as their Senior Project Manager responsible for the east coast region which consists of 28 properties and 7,435 units. Andy is a Certified Pool Operator Instructor for the National Swimming Pool Foundation, a proctor for the CFC certification exam, and also instructs portions of the CAPS and CAM, National Apart- ment Association Education Institute (NAAEI) designation pro- grams. Andy currently serves as a Board Member for the Triangle Apartment Association and the Triangle Apartment Association Education Foundation (TAAEF).

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