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OPERATIONS / VISITOR SERVICE MANAGER


Salary £26,000 - £29,000 dependant on experience + Performance related bonus and other benefi ts.


Blackpool Zoo is one of the UK’s most established medium sized zoos, and in recent years the zoo has gone through a rapid modernisation and development process.


General Manager


Location: London, W12, Salary: Competitive Contract: Full Time - Permanent Closing date: 07 May 2014


About KidZania London KidZania is an interactive child-sized city which combines inspiration, fun and learning through realistic role play for children aged four to fourteen. Kids independently explore a child-sized city and have over 60 exciting establishments to visit which each off er a unique role play opportunity. There are a core number of anchor establishments, which include a Bank, Hospital, Supermarket, Department Store, Post Offi ce, Police Station, Fire Station, Airline, and Theatre and these are present in all the KidZania's worldwide, and each of the 60 establishments has its' own partnership/sponsorship opportunities.


By blending education with entertainment, KidZania provides an authentic and powerful developmental experience, preparing children to understand and manage their real world. Through each activity, children learn about fi nancial literacy, careers, team work, independence, self-esteem and real-life skills.


KidZania London is scheduled to open late 2014 and is currently in the construction phase and will be located within the prestigious shopping mall, Westfi eld London, located at Shepherd's Bush W12.


About the Role We are recruiting for a General Manager to manage the day to day operations at KidZania London in order to grow the business and enhance the reputation of the company. This role will lead the operational team at KidZania London to deliver a fantastic educational experience to all of our visitors. Managing a large team, you will ensure we have the right level of supervision in line with the occupancy levels within the centre, whilst ensuring the team is highly motivated and engaged. Health and safety will also play a key part of this role.


About You You will have robust operational experience in the entertainment, leisure or hospitality industries and will have managed a large team (+200 employees). Having managed fi nancial budgets, you will be able to analyse fi nancial and visitor attendance information and be able to work through complex issues. You will be a competent and credible proven people manager and leader who can inspire and engage a large team to deliver results. Educational experience would also be advantageous.


Please email a copy of your CV and cover letter, which includes salary expectation, with your application to careers@kidzania.co.uk


Applicants must be eligible to work in the UK to apply for this position.


Due to the number of applications we receive, we are unable to reply to all applications submitted. If you do not hear anything from us within four weeks, please assume your application has been unsuccessful on this occasion.


The Zoo is operated by Parques Reunidos, one of Europe’s largest leisure and attraction operators which specialises in the tourism/leisure sector.


We are currently seeking an Operations/Visitor Service Manager, dedicated to giving our visitor’s a great day out. Working with other department managers to ensure a smooth and effi cient operation for all visitors and employees, ensuring visitor satisfaction is maintained at the highest possible level, ensuring that the experience includes high quality effi cient, courteous and helpful service to visitors in all areas. Reporting to the Zoo Director on a day-to-day basis you will be part of the senior management team.


The operations/visitor service manager must have the ability to maintain and build upon our reputation, ideally coming from an environment where health and safety and customer service are paramount.


The role will involve motivating and managing a team, dealing with visitors, personnel, accounting and facilities.


The ideal candidate will also have the ability to self-motivate and problem solve and enjoy working in a busy environment.


You will be an experienced senior leisure professional, an accomplished and experienced team leader. You will understand leisure best practice in the UK and or Europe and have delivered steady growth and innovative commercial developments, IT literacy, planning and presentation skills are essential.


Closing date 15th May 2014


Please send a detailed CV and covering letter to Mrs Anita Bubbins, Personnel Manager, Blackpool Zoo, East Park Drive, Blackpool, Lancashire. FY3 8PP or by email to anita.bubbins@blackpoolzoo.org.uk


Attraction Duty Manager


Salary: £20k - £22k Bournemouth, United Kingdom


We are looking for a Duty Manager to join our new team at RockReef on Bournemouth Pier for its fi rst season.


RockReef is a new exciting Adventure Activity Attraction opening on Bournemouth Pier. The venue will include a high ropes course, themed fun climbing walls, an indoor caving system as well as the fi rst pier to shore zip-line, starting from 20 meters above the pier and landing 250 meters away on the beach.


We are recruiting for a senior position in RockReef that will have many and varied duties including day to day management, rota scheduling and team training. Full training will be given for all the elements and the major part of any duties will be training the new team in operating procedures, monitoring closely ongoing operations and taking full responsibility for 100% compliance to operating procedures.


You will also be expected to be the face of RockReef, taking control of group leaders, VIP’s and customer expectations so a sunny, outgoing personality is a must


Although full training will be given, some passion or experience of outdoor activity will be useful, with Leadership and managerial skills being essential.


For more details and to apply visit: http://lei.sr?a=x5b0G 29


ATTRACTIONS APPOINTMENTS


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