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IT


Steward chose Microsoft Enterprise Services and Cloud Vantage Services for several reasons, including its unrivaled knowledge of Microsoft solutions, its expertise with collaborative solutions, and its experience with integrating Microsoft solutions with other disparate technologies.


“We needed a support team to help us manage the migration to the cloud but also to better support the other technologies we wanted to implement and upgrade, including Windows and SharePoint,” said Buonanno. “We took a look at the whole package from a technology perspective, and then decided that we really wanted to stay with Microsoft. They gave us the best option and they knew the systems better than anybody.”


Solution


Steward Health Care initially used Microsoft Consulting Services and Cloud Vantage Services to manage its upgrade to a cloud-based Office 365 platform. “Their first task,” Buonanno explained, “was to stabilize the environment through a backend platform that was current and supportable. The next step was to look at optimization in order to exploit economies of scale. What’s the point of being an integrated healthcare system if you don’t use those economies to drive down costs?”


Steward was assigned a Microsoft Premier Support Services Delivery Executive named Erik Svenson to function as their single point of contact for all of their migration needs. “It seemed that Erik felt as much like a Steward employee as I did,” Buonanno enthused. “He was engaged, and he got where we were coming from. He really took the time to understand our corporate and business needs and devise solutions based on those. I think he really rolled up his sleeves and sat down at the table as if he was a Steward employee, and to me that was a differentiating factor.”


During the Office 365 implementation, Erik and his Microsoft services team held multiple one-on-one sessions with the Steward IT team members to bring them up to speed on the new systems. However, it became clear that there were a great many questions about system nuances and optimizations. Buonanno has nothing but praise for her small IT staff’s ability to keep the aging systems serving Steward as well as they did. However, the new system left a gap between


48 2 INSIGHT ON


HOSPITAL & HEALTHCARE MANAGEMENT VOL. 3 ISSUE 2 FEBRUARY 2014


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