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The results for the presence of navigation links indicated that all of the websites (100%) contained navigation links. Additionally, all of the sites contained navigation links to and from different pages within the web site. The navigation links were all fully functional and the coders were able to easily navigate their way around the website.
“Contact ability”: Figure 3 presents the results for the evaluation of the “Contact ability” of the websites.
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Y N N Y N Y N Y N Y N Y N Y N Y
100 0 5
95 90 10 85 15 55 45 40 60 15 85 35 65
FIGURE 3: “CONTACT ABILITY”
From Figure 3 it is clear that all (100%) of the websites provided telephone numbers where the funeral home could be contacted (V8). It should be noted that most of the websites indicated that the numbers provided are available 24 hours a day.
In terms of the physical addresses of the funeral homes (V9), 95% of the websites contained a physical street address on the website. Additionally, 90% of the websites provided GPS co- ordinates to the physical location of the funeral home (V10). Contrarily, only 15% of the funeral homes provided written directions to the physical location of the funeral home (V11). To assist
A CONTENT ANALYSIS OF WEBSITES OF MEMBERS OF THE NATIONAL FUNERAL DIRECTORS ASSOCIATION OF SOUTH AFRICA: AN EASE OF USE PERSPECTIVE