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WALDEN’S CONVENTION DAILY ISSA/INTERCLEAN® 2013 There’s a ‘Process’ to Restroom Cleaning


Rex Morrison was a custodian and ad- ministrator for the Washoe County School District in Reno, NV. One of the things Morrison is famous for is that under his direction, Washoe County School District became one of the few school districts in the nation to achieve ISO 9001 Certifica- tion. This certification is awarded to com- panies or organizations that develop and follow a set of principles that ensure a “commonsense approach” to performing specific tasks (in this case, cleaning) in order to consistently achieve user satisfac- tion.


Why was Morrison so dedicated to


developing a commonsense approach to cleaning? Over his career as a school cus- todian and then in an administrative posi- tion, he noted that few cleaning workers performed the same tasks in the same way. There were no set or universally accepted cleaning standards. As Morrison explains: • Some cleaning workers perform more


effectively and efficiently than others • Some custodians receive more com- plaints about their work from teachers and staff than others (cleaning satisfaction varies) • Some areas are cleaned more than


needed, while others are not attended to enough The worker productivity of some cus- todians is far higher than others (an ex- tremely important issue in this era of cost cutting) (Note: same as bullet point 1 above) Morrison set out to develop a com- monsense program in which all cleaning workers would perform their duties in the same way based on proper training; all ar- eas would receive cleaning attention based on actual need rather than on a schedule; workers would all perform their duties in a manner that consistently met teacher, staff, and student expectations; and the time necessary to perform cleaning tasks would not only be more uniform, but also would be streamlined so that worker pro- ductivity would actually increase across the board. He named the program “pro- cess cleaning.”


Process Cleaning Basics In Process Cleaning, custodians per-


form tasks in specific order, either work- ing together or separately, in the same area. For instance, here is a typical process cleaning approach to office cleaning: 1. As the custodian enters the work area, he or she locks the door to prevent inter- ruptions. 2. Cleaning begins with the door (if there is glass to clean), door handle(s), and nearby high touch points, such as light switches. 3. Desks and surfaces are dusted and sanitized as needed. 4. Trash is collected. 5. Vacuuming begins. Morrison has found that backpack vacuum cleaners are more ergonomic, meaning they help pre- vent injuries, and are often faster than up- right vacuum cleaners. 6. Next, workers clean the restrooms. 7. Last comes deep cleaning, which


refers to cleaning tasks such as high/low dusting that do not need to be performed daily.


The order in which cleaning profes- P


sionals do their work is very important. Taking a systematic, orderly approach improves cleaning effectiveness and ef-


lowing a set procedure as outlined below: • Using the machine, the cleaning


ficiency. It also eliminates time wasted when workers


start and stop tasks.


“[When this happens], cleaning work- ers lose time, motivation, and concen- tration—all of which slows down the cleaning process [and] can impact the quality of their work,” says Morrison. Bringing Process Cleaning into Restrooms While it is fairly easy to see how process cleaning might work in an of- fice or school, how can it be applied to restroom maintenance? Originally, the process cleaning system developed for cleaning restrooms involved using tra- ditional cleaning tools such as mops, buckets, sprayers, rags, etc. However, in recent years, Morrison has adopted an entirely different approach to process cleaning


in restrooms. The program


now involves the use of no-touch or spray-and-vac cleaning systems (as they are referred to by ISSA, the worldwide cleaning association). These systems are designed for use by one worker fol-


worker applies chemicals to all surfaces to be cleaned; the worker should apply the chemicals to higher areas first and then to fixtures and floors. • The worker should allow the chemi- cals to dwell on surfaces in order to loosen and dissolve soils and contaminants. • The worker then rinses the area in a manner similar to using an indoor pres- sure washer. • The worker then vacuums the same areas with the machine’s built-in wet/dry vacuum.


It should be noted that not all of these machines have vacuuming capabilities; however, vacuuming is actually one of the key steps in the process. It allows surfaces to dry far more quickly, it thoroughly re- moves contaminants, and it is far faster than squeegeeing floors dry. As to speed, studies by ISSA find that this approach to cleaning restrooms can cut cleaning times by two-thirds. What’s more, studies presented to the Cleaning Industry Research Institute (CIRI) and conducted by Dr. Jay Glasel, who is for- merly with the University of Maryland and now founder of Global Scientific Consulting LLC, indicate that this method more hygienically cleans restrooms. Process cleaning, which has made Mor- rison quite famous in the professional


Tuesday, November 19, 2013


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cleaning industry, helps enhance cleaning performance, foster uniformity, and speed restroom cleaning. This can translate into cost savings for the end-customer. These are process cleaning’s primary goals. By Robert Kravitz


25 and Counting


Green Seal begins our 25th year this fall, and we are proud to count thousands of certifications among our clients’ achievements.


These green efforts represent huge reductions in health problems, pollution, and wasted natural resources.


So, as we enter our next quarter century, we congratulate all who produce, buy, sell, specify, and use Green Seal-certified products.


You are the ones


Your Green Seal team (202)872-6400 www.greenseal.org ©2013 Green Seal, Inc. All Rights Reserved


who make it count. Please stop by booth #2685 at the ISSA/Interclean show so we can thank you personally!


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