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ANNUAL REPORT 2013 Adjudicating Complaints for the Independent Healthcare Sector


Appendix I


Table 9: Total number of complaints and by complainant type


Total number of complaints adjudicated


Total heads of complaints % Female complainants % Male complainants Adjudication panels held


2008 18


132


2009 27


146


2010 22


150


2011 28


140


2012 38


178


72% 63% 82% 64% 66% 28% 37% 18% 36% 34% 0


0 1 0 0


Table 10: Heads of complaint year on year 2008


Total heads of complaint


Medical Nursing


Allied health professional


Admin Other


Total heads ofcomplaint not upheld


Medical Nursing


Allied health professional


Admin Other


Total heads of complaint upheld


Medical Nursing


Allied health professional


Nursing Other


132


46 21 12


51 2


106 53%


38 15


12


39 2


26


20% 8


6 0


12 0


2009 146


65 23 5


53 0


77


61% 34


11 3


29 0


69


47% 31


12 2


24 0


2010 150


63 21 1


53 12


89


59% 36


12 1


32 8


61


41% 27


9 0


21 4


2011 140


38 40 3


50 9


73


52% 24


15 1


30 3


68


48% 14


25 2


20 7


2012 178


65 23 7


74 9


95


53% 43


13 4


27 8


83


47% 22


10 3


47 1


100 50


0 2008 Other Admn 2009 2010 2011 Nursing Medical 2012 Allied health professional


Table 11: Nature of heads of complaint coming to Independent Adjudication


200 150


15


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