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ANNUAL REPORT 2013 Adjudicating Complaints for the Independent Healthcare Sector


The Year Ahead


Over the next year we will be reviewing the governance of ISCAS to continually improve the service. The governance arrangements of the Board will be further developed, including a commitment to increase the patient and public representation. ISCAS is seeking to raise its profile in the healthcare sector, firstly with a formal launch event of the ISCAS Code to sector stakeholders. ISCAS members are also likely to experience increased monitoring of their compliance with the Code as an integral part of membership application and renewal.


Management Accounts for 2012 - 2013 To


ISCAS Subscriptions (£)


Direct expenses Gross profit /(loss)


Overheads Net profit / (loss) 30/04/13


52,714 52,714


38,455 14,259


20,735 (6,476)


ISCAS is a not for profit scheme that reviews member subscriptions on an annual basis, with the intention that member subscriptions will cover the ISCAS operating costs.


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