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The Institute of Financial Services banking conduct qualifications have been specifically designed to develop skills and knowledge in the area of customer service. They also help retail financial services providers in the UK embed understanding of the FCA's conduct regime within their organisations.
Certificate in Retail Banking Conduct of Business (CertRBCB®
) The CertRBCB® is a practical and highly
relevant qualification for customer service professionals in the retail financial services industry.
Diploma in Retail Banking Conduct of Business (DipRBCB®
) The DipRBCB® is a higher level qualification for
ambitious professionals, who manage or aspire to manage customer facing teams.
For further information or to register: T: 01227 818609 (option 1)