Manager Practice AN MDDUS PUBLICATION


ISSUE 8


DRAGON AT THE GATE


Can the myth of the “surly” and unhelpful receptionist finally be slayed?


A VISIT FROM THE CQC


What to expect when you’re inspected by the Care Quality Commission


HANDLE WITH CARE


Is your results handling system fail-safe or a disaster waiting to happen?


BRANCH GP SURGERY AT HEATON PARK SAINSBURY’S


PATIENT PARTICIPATION GROUPS NOT JUST ANOTHER TICK-BOX EXERCISE


PATIENT POWER!


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16