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CUSTOMER SERVICE Vistaplan are atrade powder coaters that

have been established in Daventry for over 30 years

Vistaplan were originally known as Arand Industrial coatings and at the time specialised in shotblasting for local companies but quickly built up areputation for quality finishing by realising that by giving customers on time quality products was the way forward.

Vistaplan are one of the preferred coaters for many well known brands but they never lose their focus on giving all of their customers, large or small, apersonnel service tailor made for them.

Vistaplan have built up an enviable reputation over the years and Chris Shannon (General Manager) believes this is down to 3core reasons.

Investment in staff: This is not always in the financial sense -but it is always cost effective. Vistaplan make sure staff at all levels are involved in the key decisions within their departments. Buying a

Chris Shannon General Manager

machine and expecting someone to make full use of it without consulting them never works in Chris Shannon’s opinion. “Get staff involved from the start, right from the initial decision for purchasing it and the reasons why the new equipment is being installed. Forexample; to introduce savings financially and/or improve quality and talk about how it will improve the work environment”explains Chris.

Equipment: Vistaplan try to develop acontinual financial investment programme in new equip- ment, although manufacturers suggest cost savings with up to date equipment, this advice can sometimes be taken with apinch of salt. Vistaplan always recommend doing your home- work and either ask for recommendations or ask the supplier how they got to the calculations, speak to other companies and generally get the feeling for the supplier before committing,when you have gathered this information you can usually halve them to get somewhere close to real world costs!

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Suppliers: Cheap materials are usually not cost effective. Purchasing materials based entirely on cost undoubtedly means at some point along the finishing route this may lead to failure –either in higher reject rates or higher consumption. Vistaplan always use cost effective solutions –this usually equates to higher initial outlay but asuperior end result, which always turns out to be more cost effective!

Vistaplan have two distinct powder coating facilities these are:

The Auto Line: This is capable of coating volume parts on acontinual basis to an agreed standard, with staff that are experts on component jigging and the design and manufacturing of jigs.

Off Line Facilities: Here Vistaplan separate the 3areas of coating –Pre-Treatment, Coating, and Curing.This can be for various reasons including masking,size of components and if extra curing is required.

Vistaplan are part of Rediweld Holdings Ltd – aprivately owned Group of Manufacturing Companies covering awide range of Engineering activities including plastic and rubber moulding,the head office is based in Daventry Northamptonshire.

Formore than 35 years, Rediweld Holdings have been supplying various industry sectors and have earned an enviable reputation for Quality,Service and Value.

The Group holds ISO 9001:2008 certification and is working towards the AS 9100 Aerospace Standard.

Formore information please contact Vistaplan: Tel: +44 (0) 1327 313949

january 2013 SURFACEWORLD 49

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