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Publisher Robert Riding

Editor/advertising manager Nicholas Riding

General manager Jane Eyles

Tel. 020 8605 2555

Franchise World covers franchising from the perspective of the two parties - franchisees and franchisors, both prospective and existing. Britain’s longest-established franchise magazine, founded in 1978, it is acknowledged as the most newsworthy and authoritative in its field.

An independent magazine, it is not involved in franchise consultancy and does not act for any franchisor.

Published bi-monthly, it is available on subscription. It is also distributed free at BFA-supported franchise exhibitions in Birmingham, London (Olympia), and Manchester; BFA seminars and discovery days; and in response to free offers in the Daily Express and Daily Mail.

The current and previous issues can also be viewed at

Franchise World published bi-monthly in February, April, June, August, October, and December.

Annual subscription UK: £25, other countries: £35.

Contents .................... No.194 April/May 2013

4 Funding from pensions Private pension pots are being promoted by Clifton Asset Management as a significant source of funding for franchisors and franchisees. A Bristol firm, Clifton, which has launched a website, has helped more than 1,200 businesses with this innovative type of funding. A franchisee, Helen Gilbert explains why she and her husband used the scheme to help fund their Sevenoaks Sound hi-fi store.

6 Mail Boxes Etc.

The master franchisee for the UK and Ireland of Mail Boxes Etc., the high- street retailer of business-type services, has renewed with the U.S. parent franchisor for 10 years with further options. The chain offers a unique mix of services and products to the public and businesses from the packaging and world-wide delivery of parcels and mail box hire to photocopying and stationery.

10 Best franchise winner Mandy Bagot (Cloud Bookkeeping) describes how she won the Best Growing Franchisor title in the awards based on the Franchise Satisfaction Benchmark survey of the consultancy, Smith & Henderson.

12 Cover story:

Southern Fried Chicken Southern Fried Chicken, the British chicken chain, has reached 700 stores in 70 countries.

15 British & International

Official supporter of the franchise exhibitions in Birmingham, London Olympia, and Manchester.

Franchise Exhibition Visitors will be able to guarantee meeting their favourite franchisors face-to-face by registering and pre- booking personal appointments in advance at The show, which is restricted to BFA-vetted ethical exhibitors, is at Olympia, London, on March 15 and 16.

© 1978 - 2013 Franchise World Franchise World ISSN 0144-0543

Franchise World,

Highlands House, 165 The Broadway, Wimbledon, London SW19 1NE. Tel. 020 8605 2555.

16 Starbucks The coffee giant, Starbucks, has opened its first franchised store in the UK on the northbound A3 service area at Liphook, Hampshire. The store is the first of a multi-unit, eight- store franchise for local Hampshire entrepreneurs - Mark Hepburn, Anil Patil, and Satwinder Sandhu.

19 ‘Spot’ factoring Interface Financial Group, the invoice discounting franchise, is looking for franchisees in Scotland to sell its service to small and medium-sized businesses. This Canadian system, known as spot factoring, is unlike traditional invoice discounting in that it offers its clients an ad hoc, invoice-by-invoice service by buying single invoices at a discount to help the client’s business gain rapid access to cash.

19 Franchise insurance Why Moreland Insurance was chosen by etyres, the online mobile tyre fitting franchise, for all its insurance needs.

27 Banker’s advice Richard Holden, of Lloyds Banking Group, stresses the importance of the franchisor clearly outlining to prospective franchisees the risks and requirements of taking a franchise before the franchisee makes his decision.

30 Pizza Hut Delivery A new £4.5m franchise incentive scheme has been launched by Pizza Hut Delivery in its goal to reach 100 new stores by 2014.

39 Recruitment Iain Martin, of Kyros Business Services, discusses how franchisors should address issues that can damage their efforts to recruit franchisees.

40 Post-termination clauses Manzoor Ishani and Barney Laurence, of Sherrards, offer their advice to franchisors on the importance of post-termination, non-compete clauses in their franchise agreement.

45 Performance targets Nicola Broadhurst, of Stevens & Bolton, explains the complexities for franchisors in deciding what performance targets to contractually impose on their franchisees.


4 Franchise diary 47 Premier listings 53 BFA listings 56 Franchise suppliers

Readers should seek advice from a qualified accountant and solicitor before parting with money, or entering into financial or contractual commitments. Information in the magazine is provided in the main by franchisors and readers should not rely upon it without having personally verified it at source. The publisher does not make any representation about the viability or otherwise of the franchises, or business opportunities, mentioned and does not accept any responsibility, or give any warranty, representation or assurance that statements, conclusions and opinions expressed or implied are accurate or valid.

April/May 2013 3

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