This page contains a Flash digital edition of a book.
Franchise Satisfaction Benchmark: Franchise Network X-Ray and Health Check


www.smithhenderson.com/franchising Tel: 0207 1833 224


What Franchisors are Saying CeX


ActionCOACH “We scored below average in just two areas - it’s enabled us to look at these, make changes and improve. We’ve completely changed our business model and we now allow our franchise partners to employ business coaches.”


“This was invaluable for CeX as a management tool to identify opportunities for improvement…the manner in which the results are presented and interpreted is world class.”


Ian Christelow Co-founder


TaxAssist Accountants


“It helped us to align our business plan to really focus on what our franchisees need. We have been genuinely impressed and after so many years in franchising to impress us takes some doing!”


Frank Orchard Franchise Manager


Jasper’s Catering


“This should be the foundation of franchisors’ business plans: because it is franchisee-driven you can be sure you are dealing with issues that are important to the network.”


David Paulson Franchise Manager


Nathan Siekierski Director


www.smithhenderson.com/franchising


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60