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BUSINESS CLOSEUP SPONSORED SECTION


CLEANWORKS SPOKANE A


s usual, John Jennings, owner of Cleanworks Spokane LLC, was negotiating his day between meetings, sales calls, scheduling jobs and fielding phone calls. “How is it that when we’re kids in school, the 3 o’clock hour took a lifetime to arrive, but now we blink and its 3:30 in the afternoon?” asks Jennings. “Business is moving at light speed these days! So, I force myself to slow down and get to know who I’m trying acquire as a customer.


If my


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customers don’t know me and how much I care, I will lose to price and a promise from someone else, every day of the week.” Originally from Tacoma, John came to the eastside of the state to attend Eastern Washington University. He hoped to walk on at Eastern to wrestle, but when he arrived, the wrestling program had been eliminated. So, he finished school and met his wife Disa during his senior year in a college. “She prayed I would ask her out, for six months!” John remarks with a laugh. “But she was truly the answer to my prayers!”


Married now for 18 years with four kids;


Jacob 14, Josiah 11, Ella 5, and Claire 3, John and Disa are enjoying their family


154 SPOKANE CDA • March • 2013


Taking care of your business as if it were their own and are thrilled to have a thriving local business. John is a proud member of SEA Spokane Executives Association, GSI Greater Spokane Incorporated, Spokane Valley Chamber, is a Rotarian and is a big supporter of Wishing Star since his oldest is a Wishing Star kid. “I always have been drawn to doing my own thing,” John says. “Taking a risk just seemed normal to me, although to my wife. . . not so much.” Their first business was an espresso bar on the Riverpoint Campus where EWU and WSU are located. “Disa didn’t even care for coffee, but she made that business work” says John. Next, they started a tanning and espresso business in Cheney, and had a third location in Millwood. “We learned a lot about business during those years,” John says.


They financed a board game, ran a telecom business and started a sales company. After starting Cleanworks, it seemed to be the one. “I knew very little about cleaning when we started, but when you clean seven days a week for five months straight while building a company, you learn quickly” John says. Cleanworks Spokane has nearly 50 accounts, over 20 cleaning crews, a full-time operations manager, a sales


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associate and Kathy Johnson (“best bookkeeper in town,” says John). Cleanworks Spokane is committed to the highest standards.


Operations


manager Brad Hess tirelessly monitors accounts and proactively addresses issues before they become complaints. “Brad is an integral part of our company because he trains every crew on how to clean each account. He is the ‘Works’ in Cleanworks,” John says. “It’s crucial our customers know who


we are and what we stand for,” John says. “Without that communication and the understanding that we care, like I said before, a price and a promise is all it takes and we will be replaced. “Janitorial service is not the most glorious job in the world, but when done well, we are a valuable partner to the appearance and feel of our customer’s place of business,” John adds. But even that will be trumped if the relationship with the customer is not well kept. Cleanworks’ goal is to be out of sight and out of mind, but not forgotten.


Cleanworks Spokane, cleanspokane.com, (509) 868-7822


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