Case Study
management of staff and vastly decreases the manpower required to undertake basic administrative tasks. “Without FileMaker my workforce would need to be dramatically larger to deliver the same results,” notes Arnold.
Going for growth
“The thing I really like about FileMaker – which relates to what I feared about really engaging with IT in the first place - is that FileMaker Go has not just made my business easier to manage but it doesn’t create a huge management overhead itself,” he continues. “I don’t find myself staring blankly at a screen because I was too busy to puzzle out a programme that would make my life less busy. Once built by DataTherapy the system required little more than being turned on. It has never failed, it
34 entrepreneurcountry
is tailored exactly to our needs and it’s shown that it can grow with us.”
Rather than making new demands on his attention, FileMaker Go has given Arnold more scope to focus on managing his business and its expansion. As its clients expanded, Alletson Arnold was able to grow its service to match. This would have been near impossible if the business operations had not become more streamlined.
The business insight
that FileMaker Go generates enables Alletson Arnold to give the law firms it works with the up-to-the-minute information and impeccable service that they expect.
FileMaker Go has allowed Arnold to focus on marketing, expanding and improving the services his company
offers, and build relationships with new and existing clients. Since Alletson Arnold has used FileMaker Go the company’s profits have increased by 577%.
“Looking back, I realise that we were in danger of being killed by our own success, as the business was ready to really take off. Without control and the ability to continually improve our service levels, too much growth could have been worse than no growth at all,” says Arnold.
“Using FileMaker Go to manage day- to-day operations has allowed me to invest time in our staff and customers and so build the company.
It is this
that has taken me from pocket money to a highly profitable and sustainable business in less than a decade.”
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