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SERVICE & MAINTENANCE


THE INDEPENDENT ADVISOR


S


ervicesport is an independent company that maintains, repairs and estate-manages fitness equipment to optimise its


performance and measure its value. “Because we understand that many


gyms hold equipment from different suppliers, we offer independent advice and support on maintenance and repair,” explains Susie Marriott, commercial director for Servicesport. “Looking after your equipment –


ensuring it maintains its reliability and maximises its life expectancy – is a really important part of protecting your estate. We audit our clients’ equipment, hold detailed records of each piece, refurbish and redeploy where needed and create a service log booklet that tells a gym what checks they need to do on equipment daily, weekly and monthly. We then supply an engineer to train the gym on how to use the log, ensuring equipment is being looked after in a way that continues its optimum performance.


“Any issues with equipment are given


a priority rating, which helps the gym owner decide how to spend their money on putting problems right. “The estate management side of our


business has grown in the last couple of years, as many clubs are holding onto their equipment for longer. Regular


“WE WANT TO ENSURE CLIENTS EXTRACT THE FULL VALUE FROM THEIR ESTATES BEFORE THEY NEED TO INVEST IN NEW EQUIPMENT”


THE MAINTENANCE MENTORS


F


itnessEMS is a cloud-based tool that provides users with a platform and integrated methodology for reporting,


scheduling, storing and manipulating data gained from equipment. This information helps clubs make informed decisions about how best to look after their equipment and invest their money. “Our mission and our products focus


on health club profitability by saving technicians time, saving owners money, and reducing the time equipment is out of action – thereby retaining members,” explains Tom Strickland, president of FitnessEMS. “We’re passionate about preventative maintenance and believe clubs should be too. Performed properly, it can help retain up to 15 per


cent more members. And we believe that monthly maintenance can decrease equipment downtime by around 25 per cent over its lifespan. “To determine the value of a service


like ours, managers must ask themselves what value they would put on a number of elements: members lost due to ‘out of order’ equipment; the time gym staff spend logging and transferring information to technicians; and the peace of mind of recording maintenance, especially in the case of accidents, where demonstrating recent maintenance would assist with any legal case. “In addition, to make the right


business decisions, knowledge is vital. For example, you need to understand that treadmill X, although cheaper to purchase, may cost 25 per cent more over two years in service bills. There are also tangible benefits of knowing your equipment history – without it, you are bound to repeat past mistakes.


62 Take part in the Health Club Management reader survey: www.surveymonkey.com/s/NQDN2R6 FitnessEMS is a cloud-based tool “Having the right systems in place


ensure you have a tight control on your business. Gym managers should know everything that’s going on in their club – in seconds, and at any moment in time.”


November/December 2012 © cybertrek 2012


maintenance is one of the best ways of ensuring that the equipment holds its value and reliability. “We want to ensure our clients


extract the full value and potential from their estates before they need to invest in new equipment. We can tell our customers how much their existing estate is worth to them and what they could spend to improve it and drive its value higher. “In these difficult financial times,


it’s more important than ever to be proactive and as efficient as possible to get the most out of your equipment and make the right investment decisions.”


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