PROCESS DEVELOPMENT
latest response to shifting customer preferences. By providing a broad range of capabilities across multiple global locations, we can offer our customers the ability to customise our resources to their needs, without customers having to compromise on performance, quality or productivity. AMRI’s philosophy has been to create a gold standard of performance throughout the organisation’s service offering and provide resources and delivery at the level practised in the best companies in the industry. In setting this goal, we strive to continuously improve our performance and delivery. For example, the significant investment in and expansion of our global project management group resulted in part from customer feedback. Project management is becoming more important as outsourced projects become more complex, particularly as they might utilise multiple departments, locations and service offerings.
High-performance culture In building a company, you either establish a culture or a culture you may not control will fill in a resulting vacuum. In developing AMRI, we chose to seek a culture that is focused on high performance, high ethics, high quality, and commitment to purpose with an emphasis on safety practices, good citizenship, community awareness and an environment that provides recognition and creates career growth opportunities for our high achievers. If you want the organisation to be a gold standard, you need to hire high-
performing team players that have a strong work ethic and are passionate and dedicated to their roles, the company and our customers. AMRI has an exceptional leadership team and employee base. As we continue to expand overseas, many of the career growth opportunities are coming to those willing to relocate to one of our growing locations. In the rapidly changing world we live in today, AMRI recently has had to make some tough choices to realign the business with market demands and remove excess capacity to allow us to be more competitive in the marketplace. Nevertheless, the tough experiences of the past couple of years created the right environment to develop and introduce AMRI SMARTSOURCING™, an offering that was a logical next step for our business and fits with our culture, broad service offerings and global footprint. On one level, AMRI’s SMARTSOURCING™ concept is a vehicle to allow visualisation of the range of customisation opportunities available to customers based on AMRI’s broad capabilities across discovery and development outsourcing, including the manufacture of APIs and drug product. We have multiple examples where AMRI SMARTSOURCING™ has added value to a customer’s project (see Part 2) and where our employees have contributed far more to our customers than just providing a service. As customers depend on outsourcing for more of their research and development needs and as outsourced projects become more strategic and complex, AMRI SMARTSOURCING™ can provide logical solutions to these needs, helping customers make smart choices about their outsourcing decisions, without having to compromise.
Meet Thomas E. D’Ambra of AMRI
Thomas E. D’Ambra, PhD, chairman, president and CEO, co-founded Albany Molecular Research in 1991. At AMRI through the years, Dr D’Ambra has been involved and taken an active role in all aspects of the business at various times, from bench research scientist to business development, to operational and strategic management. He has authored numerous publications and is inventor on more than 30 US Patents. He has and continues to serve as an advisor and mentor for new and young companies.
Dr D’Ambra began his career at Sterling Drug Inc. in medicinal chemistry during the 1980s. In 1989, he co-founded Coromed, Inc, a clinical research organisation where he established the chemistry and biology departments and served as vice president, chemistry. Dr D’Ambra received a Bachelor’s Degree in Chemistry from the College of the Holy Cross and a Doctorate in Organic Chemistry from the Massachusetts Institute of Technology.
Further information
Using an automated 8-channel liquid handler at AMRI. 18 sp2 Inter-Active July/August 2012
Dr Gareth Jenkins Director of Projects AMRI European Headquarters Mostyn Road Holywell Flintshire CH8 9DN United Kingdom Tel: +44 1352-717114 Email:
gareth.jenkins@
amriglobal.com Web:
www.amriglobal.com
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