How to Order
PLEASE READ CAREFULLY, AND NOTE NEW POLICIES. ONLY ORDERS THAT ARE FILLED OUT CORRECTLY AND COMPLETELY WILL RECEIVE PRIORITY IN PROCESSING.
Reservations
DEADLINES: • Orders are accepted beginning Thursday, May 10. • Orders postmarked by Friday, May 18 are placed in a lottery (see below). • Orders postmarked after May 18 are processed on a first-come, first-served basis. • Order confirmations are emailed in June and mailed in early August.
“The show made me think about trying different things I normally wouldn’t think I would like!” —6th grader
SUBMITTING ORDERS: • MAIL to Student Matinees, Flynn Center, 153 Main St., Burlington, VT 05401 • HAND-DELIVER to Flynn Admin Offices, 147 Main St., Burlington (M-F 8:30 am-5 pm) • FAX to 802-863-8788 (make sure to fax both sides) • SUBMIT ONLINE at:
www.flynnsms.org
WARNING! Choose only ONE method of delivery! Duplicate submissions cause doubled orders.
LOTTERY INFORMATION: To give each group a fair chance to see at least one of their top choices, each correct and complete order postmarked by May 18 is randomly pulled and one top choice processed. All orders are then processed randomly again to fill remaining requests. We take your preferences into account, but it decreases your odds in the lottery if you do not list multiple choices. Multiple shows can be ordered on one form.
• SEAT NUMBERS: Include teachers and chaperones in your count! If uncertain of numbers, we recommend overestimating slightly. You will be able to adjust numbers until six weeks prior to the show.
• CONFIRMATION: Reservations are confirmed by email in June; no tickets are issued. Seating is based on age and other accommodations.
• WAITING LIST: Orders for sold-out shows are wait-listed. We’ll be in touch if seats open up. Payment
• GROUPS OF 10 OR FEWER: You must pay in full at time of order. • GROUPS OF 11 OR MORE: Don’t pay now. A bill will be sent 12 weeks prior to the show, and payment or purchase order is due three weeks before the show. (Purchase orders confirm final seat adjustments and guarantee payment prior to show.) Reservations not paid in full by the due date may be cancelled and a 50% cancellation fee charged. Invoices for shows in September to November will be mailed in early August. If you need an invoice before then, contact
sms@flynncenter.org.
• SUBSIDIZED SEATS: The Flynn raises funds to offer approximately 200 free seats per performance for students who meet the school’s criteria for fully subsidized lunches. Because the need always exceeds the available subsidies, request subsidies only if there are no PTO or other community funds to support these
students.To request more than 15% of your seats be subsidized, a letter explaining your higher need must accompany your order.
• REFUNDS: There are NO REFUNDS for paid reservations, except in the unlikely case of a cancelled show. In that case, monies would be applied to another show, companion workshops, or refunded.
Changes & Cancellations
A one-time request to change the quantity of seats should be made as early as possible. Failure to meet the deadlines below incurs a late cancellation/reduction fee equal to 50% of your reservation.
• 10 weeks before show: Cancellations are due to the Flynn in writing. • 6 weeks before show: All seating changes are due (up to 15% of your seat total). • 3 weeks before show: Full payment is due.
• Weather-related cancellations: There are no refunds of paid reservations. If your school is closed or delayed on a show day, we will make every effort to offer another grade-appropriate show. If not possible, funds will be applied to companion workshops.
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