HOW WE’RE DOING Performance Chart Performance indicator


Repairs Emergency repairs completed within 24 hrs Urgent jobs completed within fi ve days Routine jobs completed within 20 days


Gas servicing Properties with gas servicing carried out annually


Customer Services Calls answered Average waiting time


Complaints Residents complaints responded to within target


Empty properties Average time taken to relet empty properties


Rent collection Collection excluding arrears


Grounds maintenance Estates which failed inspection standards


{KEY: Target met Near to target


How we did last year 2010/11


96.6% 91.7% 94.3%


99.9%


64,397 73 seconds


85% 26.7 days


100.94% 3.1%


Off target}


Residents enjoyed the annual senior citizen’s party in January, thanks to all those who came and you can now see all the photos online! fl ickr.com/kctmo


Quarter 4 (ending March 2012)


99% 98% 96%


99.8%


20,725 36 seconds


86% 19 days


99.61% 3%


How we‘re doing now (March 2012)


99% 97% 95%


99.8%


70,523 34 seconds


77.7% 24 days


99.61% 3%


Target 2011/12


99% 98% 97%


100% N/A


40 seconds 90%


24 days


100.4% 5%


N/A N


Recent trend


Is this true in your 14


neighbourhood? We’re working hard to improve our


services - tell us about your experience! editor@kctmo.org.uk


Our performance information is updated monthly on our website. If you’d like to keep track of our progress,


visit us online!


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