Q A & N


Have you got a question? Chances are, others want to know the same thing.


Write to us to get published! editor@kctmo.org.uk


I’d like more convenient ways to pay my rent, what can you offer? Good news – KCTMO is now able to accept rent payments by debit or credit card. This is a new payment method called Paris, which means we are now set up to take rent and service charge payments over the phone. In addition, the usual payment options (Direct Debit, Standing Order, Post Office, online, in person at the Town Hall, and by cheque) can also be used as normal. To make a payment simply contact


us with your debit or credit card, then ask to make a “Paris Payment”. Your Rent Income Officer will then take your details and process your payment instantly, issuing an email receipt. This does not replace the same facility offered by the Town Hall Cashiers but offers the added advantage of giving you access to an officer who can give you an up to date rent balance, information about the health of your rent account, advice about clearing


I haven’t had a digital TV faceplate what can I do? We carried out work to prepare all our properties for the nationwide digital switchover in April 2012. As part of this work we installed cabling and equipment on behalf of the Council. Our contractor SCCI undertook the work which meant all residents were contacted to arrange appointments to set up their signal. If you have not given access to your home for this appointment, you could be charged to carry out the work as our contract with SCCI is now coming to an end. You may need to retune your TV,


we have listed some helpful tips for retuning on our website.


DIRECT DEBIT Direct Debit payments are safe,


reliable and convenient. You choose when payments are made to fit in with your budget. Once you’ve set up the payment date the money is deducted from your bank account regularly. To help you sign up you can complete the DIrect Debit form enclosed! kctmo.org.uk


arrears and access to welfare benefits advice. Most importantly it offers you the convenience of making a payment from wherever you are, over the phone! If you wish to pay regular payments


on a weekly or monthly basis we advise you to set up Direct Debit or Standing Order payments, however Paris Payments are ideal for one-off or occasional payments, for example, if you are clearing arrears.


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It is very risky to buy medicines on the internet. Drugs can


damage our health as well as our pockets if they are bought from sources we are not familiar with. If a website offering medicines over the internet are from pharmacies that are registered, we do not need to worry. The Royal Pharmaceutical Society of Great Britain (RPSGB) provides a list of legitimate approved online pharmacies on its website for people to check at www.rpsgb.org.uk.


Otherwise medicines purchased


from unregulated sites, are very likely to be fakes. Many have been found to contain harmful toxins such as boric acid, arsenic and rat poison and this is not the only worry. Counterfeits often contain no active ingredients or in wrong doses which could endanger our health and potentially our lives, risk poisoning people or failing to treat against diseases.Don’t be fooled by how these fakes look as they are very sophisticated. If in doubt get a prescription from your doctor and use a high street pharmacist. Do not gamble with your health! If you are concerned about


any medicines you have seen on sale report your suspicions to: Medicines and Healthcare products Regulatory Agency: 0203 080 6701 counterfeit@mhra.gsi.gov.uk


You can also visit Digital UK’s site for more information. kctmo.org.uk digitaluk.co.uk


Subletting If you have information regarding tenancy fraud, you can speak to us in confidence


0800 137 111


John Mendes KCTMO Resident


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0800 137 111 • WWW.KCTMO.ORG.UK


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